Monitor:Respond Weekly Update - W8 - Feb-20-2023
Engineering
frontend, 90% of backend)
Capacity: 93% (100% of
-
frontend: max of 2 engineers, 5 days in week
10(days) = 10(days)
-
backend: max of 4 engineers, 5 days in week
18(days) = 20(days) - 2(PTO)
Data from: Monitor:Respond Group Calendar, via Google App Scripts
🔴 99.93%
Error budget:
- We've got some slow requests coming from service desk.
- 33% of too-large requests
mail_room
API requests exceeded threshold: logs - For comparison, only 0.05% of successful requests exceeded the threshold
- 33% of too-large requests
- Unhandled 500 error for loading service desk issue list: logs
- Known alert list issue: https://gitlab.com/gitlab-org/gitlab/-/issues/390147+
Data from: Respond error budget dashboard, Respond error budget detail
Contributions on: 71 merge_requests, 39 issues
Contributions span from 2023-02-13 to 2023-02-19.
grouprespond contributions:
Other contributions:
typefeature work
15.10 focus area distribution: 43%
According to the 15.10 planning issue
43% typefeature | 21% typeignore | 21% typebug | 7% unlabeled | 7% typemaintenance |
---|---|---|---|---|
50% featureaddition 33% featureenhancement 17% unlabeled |
100% unlabeled | 67% bugux 33% unlabeled |
100% unlabeled | 100% unlabeled |
According to gitlab-org
milestone/group labels
44% typefeature | 17% typebug | 17% unlabeled | 11% typeignore | 11% typemaintenance |
---|---|---|---|---|
50% unlabeled 25% featureenhancement 25% featureaddition |
100% bugux | 100% unlabeled | 100% unlabeled | 100% unlabeled |
Product
15.10 progress summary: ~41% complete
Feature grouping is defined by the h3
headers in the 15.10 planning issue.
0% of _Self-monitoring_ 0% of _Service Desk_ 63% of _%15.9 Rollover (in-flight items)_ 0% of _Planned Maintenance_ 0% of Metrics |
---|
0% of planned typemaintenance work | 45% of planned typefeature work | 60% of planned typebug work | 23% of planned typeignore work | 0% of planned unlabeled work |
---|---|---|---|---|
0% of planned unlabeled work | 70% of planned unlabeled work 43% of planned featureenhancement work 35% of planned featureaddition work |
75% of planned bugux work 0% of planned unlabeled work |
23% of planned unlabeled work | 0% of planned unlabeled work |
15.10 progress detail
Feature grouping is defined by the h3
headers in the 15.10 planning issue.
Self-monitoring - 0% complete
Issue | Status | ~% Complete |
---|---|---|
In-product shows Self-Monitoring is deprecated (gitlab-org/gitlab#353145 - closed) Type: typemaintenance Domains: Possible action items required- check for missing subtype label- check for missing domain labels - both backend and frontend are absent |
NO ASSIGNED ENGINEER workflowready for development |
0% |
Technical Breakdown for Monitor: Self-Monitorin... (#112 - closed) Type: typeignore Domains: Possible action items required- check for missing subtype label- check if MR is stalled - MR is open & green but is not in review. Add alternate technical breakdown for removals (!31 - merged) |
NO ASSIGNED ENGINEER workflowready for development Reviewed/stalled MRs (1): !31 (merged) |
0% |
Service Desk - 0% complete
Issue | Status | ~% Complete |
---|---|---|
Improvements for Incoming Email feature (Mailro... (gitlab-org/gitlab#391859 - closed) Type: typefeature featureaddition Domains: documentation Possible action items required- check for missing domain labels - bothbackend and frontend are absent- check workflow label for accuracy - workflow label is absent |
NO ASSIGNED ENGINEER workflowready for development |
0% |
%15.9 Rollover (in-flight items) - 63% complete
Planned Maintenance - 0% complete
Issue | Status | ~% Complete |
---|---|---|
Service Desk config errors visible to non-admins (gitlab-org/gitlab#384530) Type: typefeature featureenhancement Domains: frontend UX Possible action items required- check workflow label for accuracy - workflow label is absent |
NO ASSIGNED ENGINEER workflowready for development |
0% |
Service Desk new email address style does not a... (gitlab-org/gitlab#390619) Type: typebug bugux Domains: UX Possible action items required- check for missing domain labels - bothbackend and frontend are absent- check workflow label for accuracy - workflow label is absent |
NO ASSIGNED ENGINEER workflowready for development |
0% |
Metrics - 0% complete
Issue | Status | ~% Complete |
---|---|---|
Technical Breakdown for Monitor: Metrics Removal (#109 - closed) Type: typeignore Domains: Possible action items required- check for missing subtype label- check if MR is stalled - MR is open & green but is not in review. Add alternate technical breakdown for removals (!31 - merged) |
NO ASSIGNED ENGINEER workflowready for development Reviewed/stalled MRs (1): !31 (merged) |
0% |
Technical Breakdown for Embed Grafana panels in... (#202 - closed) Type: Domains: Possible action items required- check for missing type label- check for missing subtype label - check for missing domain labels - both backend and frontend are absent- check if MR is stalled - MR is open & green but is not in review. Add alternate technical breakdown for removals (!31 - merged) |
NO ASSIGNED ENGINEER workflowready for development Reviewed/stalled MRs (1): !31 (merged) |
0% |
Other tasks picked up along the way
Employee initiatives (10)
Issue | Status | ~% Complete |
---|---|---|
Failure in browser_ui/8_monitor/alert_managemen... (gitlab-org/gitlab#390794 - closed) Type: typemaintenance Domains: Quality Possible action items required- check for missing subtype label- check workflow label for accuracy - workflow label is absent |
@treagitlab workflowready for development |
0% |
Native attachments for Service Desk emails (gitlab-org/gitlab#11733 - closed) Type: typefeature Domains: backend Possible action items required- check for missing subtype label |
@oleh.maniavskiy-ext @oksana.kyrylchuk NO ASSIGNED RESPOND ENGINEER workflowverification |
95% |
Add education around unexpected states of swiml... (gitlab-org/gitlab#218041) Type: typefeature Domains: documentation UX Possible action items required- check for missing subtype label |
@oksana.kyrylchuk NO ASSIGNED RESPOND ENGINEER workflowin dev |
5% |
Allow users to reorder and/or sort swimlanes (gitlab-org/gitlab#218166) Type: typefeature Domains: documentation UX Possible action items required- check for missing subtype label |
@emmakonstantynovska-ext NO ASSIGNED RESPOND ENGINEER workflowready for development |
0% |
Group controls into a single ellipsis (⋮) dropdown (gitlab-org/gitlab#390585 - closed) Type: typefeature Domains: frontend UX Possible action items required- check for missing subtype label |
@yfaievskyi-ext NO ASSIGNED RESPOND ENGINEER workflowverification |
100% |
Minimize loading state in boards (gitlab-org/gitlab#385337 - closed) Type: typefeature featureenhancement Domains: UX |
@oksana.kyrylchuk NO ASSIGNED RESPOND ENGINEER workflowready for development |
0% |
[Feature flag] Rollout of `incident_event_tags` (gitlab-org/gitlab#387647 - closed) Type: typefeature featureaddition Domains: Possible action items required- check workflow label for accuracy - workflow label is absent |
@psjakubowska workflowready for development |
2% |
Service desk unsubscribe link does not actually... (gitlab-org/gitlab#383160 - closed) Type: typebug bugux Domains: UX |
@mmaidanskyi-ext NO ASSIGNED RESPOND ENGINEER workflowin dev |
5% |
Collapsed lists should display label titles on ... (gitlab-org/gitlab#280632) Type: Domains: Possible action items required- check for missing type label- check for missing subtype label |
@yfaievskyi-ext NO ASSIGNED RESPOND ENGINEER workflowrefinement |
0% |
Monitor:Respond Weekly Update - W8 - Feb-20-2023 (#203 - closed) Type: Domains: Possible action items required- check for missing type label- check for missing subtype label - check workflow label for accuracy - workflow label is absent |
@syasonik @francoisrose workflowready for development |
2% |
Community contributions (1)
Issue | Status | ~% Complete |
---|---|---|
Address timeline bugs in small viewports (gitlab-org/gitlab#389309 - closed) Community contribution Type: typebug bugux Domains: frontend UX Possible action items required- check workflow label for accuracy - workflow label is absent |
@Mughees_ workflowready for development |
0% |
Highlights
- Planning: We still have to figure out our exact plan for 15.10/pull issues from gitlab-org&328 into the planning issue
- Morale: The team is getting up to speed on Service Desk through reviews & setting up mailroom. There's some curiosity/trepidation about what to expect from working without a PM or Designer.
- Rollout: Incident Tags MVC is on track to be enabled on the 22nd & the flag removal will still happen in %15.10.
-
Decision: The
Incident Management for Slack
MVC has a lot in common with the Slack integration that the IT team is building/looking for. Rather than finishing the remaining work in order to rollout the complete feature, we're going to hold off on some of the incident management-specific pieces - in light of the increased focus on Category:Service Desk. This will let us adapt the work we've done for other work item types & provide a more flexible tool without having to worry about future deprecations. Until we are able to scope & prioritize that initiative, we'll hold off on rolling out the MVC.
🔗 Links
- Current Planning Issue
- Async Retrospectives
- Internal dogfooding adoption (chart)
- Dogfooding by feature (table)
- Support Help Requests
- Ops Department Status Updates
Edited by Sarah Yasonik