FY20-Q3 UX OKR: Create products and experiences that users love and value => 120%

As a department, aim to achieve an overall effort of 20 validation issues for the quarter.

• Key Result: From August - October, have 20 completed issues labeled UX and either problem validation or solution validation - 24 total validation issues
• Key Result: Dogfood "Design Management" feature category: Feedback issue

Problem validation

Description	Issue link
Validate First-Class Vulnerabilities approach + high-level user flow	gitlab-org/ux-research#357 (closed)
UX Design/Discovery for Snippets	gitlab-org/gitlab#29627 (closed)
Understanding how and why users utilize Snippets	gitlab-org/ux-research#339 (closed)
Fulfillment UX Research: GitLab Cloud Activation & Sync	gitlab-org/ux-research#345 (closed)
Determine name for current Auto DevOps feature set	gitlab-org/ux-research#243 (closed)
Product Discovery for Design Management Reviews (Problem Validation)	gitlab-org/gitlab#13146 (closed)
Error Tracking Viable - Discovery	gitlab-org/gitlab#31924 (closed)
APM Research (Monitor Group) - User Interviews, August 2019	https://gitlab.com/gitlab-org/ux-research/issues/327
Can we get a quick feeling from security tool users on if keeping up to date (and avoiding vulns) or only updating b/c of vulns is their primary desire	gitlab-org/ux-research#256 (closed)
Product and Solution Validation Pilot w/ Google - Manage VSM	https://gitlab.com/gitlab-org/gitlab-design/issues/560
Product discovery for code re-review	gitlab-org/gitlab#27600 (closed)

Solution Validation

Description	Issue Link
An improved purchase experience for GitLab.com (SaaS) users	gitlab-org/gitlab#31676 (closed)
Fulfillment UX Research: GitLab Cloud Activation & Sync	gitlab-org/ux-research#345 (closed)
Validate Secure configuration UI: value and usability	gitlab-org/ux-research#359 (closed)
Labels in issue boards	gitlab-org/ux-research#267 (closed)
Notifications for Releases	gitlab-org/gitlab#26001 (closed)
MR Icons User Testing	gitlab-org/ux-research#343 (closed)
Validate UI messaging on License and Dependency list	gitlab-org/ux-research#360 (closed)
File-by-File MR diff navigation Product Discovery - User Research	gitlab-org/ux-research#341 (closed)
Hide redundant labels in issue boards	gitlab-org/gitlab#10893 (closed)
Surface slack channel information in issues	gitlab-org/gitlab#31634 (closed)
Improve Epic Tree UX	gitlab-org/gitlab#12762 (closed)
Product and Solution Validation Pilot w/ Google - Manage VSM	https://gitlab.com/gitlab-org/gitlab-design/issues/560
Usability tests: enabling and running SAST for the first time	https://gitlab.com/gitlab-org/ux-research/issues/277

Retrospective

Good

• UXers jumped on this OKR and did a wonderful job!
• For comparison, we had a similar OKR in Q2 FY20, and attained only 65%.

Bad

• None

Try

• Validation activities are moving from being an OKR to a KPI with a higher target.