FY20-Q2 UX OKR: Make GitLab UX more strategic by basing more of our experience decisions on feedback from the wider GitLab community. => 65%

• Track relevant issues with a "researched" label.
• Increase the quarterly average of researched issues from 12.7% to 20%.

Average of 11.11 (16%), 12.0 (10%), and 12.1 (13%) milestones is 13% (total researched issues/total issues).

GOOD:

• Average for 11.9 and 11.10 milestones was 7%. 13% represents a large increase.

BAD:

• We fell far short of our Q2 goal.
• The team noted that research that either invalidates a solution or that is performed on an issue that ends up getting pushed to a later milestone does not end up counting toward our total.

TRY:

• Change how we're tracking validation issues.
  • All validation related activities will have their own issue.
  • We will apply the UX label and either the problem validation or solution validation label to research issues.
  • Our goal will change from being focused on a percentage of effort to instead reflect a number of "validation" issues. This will make it easier to track where and how validation efforts are occurring.