Ensure on-call schedule experience is accurate and flexible enough to fit incident response teams' needs

UX Theme

Ensure on-call schedule experience is accurate and flexible enough to fit incident response teams' needs

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Beneficiary

• On-call schedule managers

Need & JTBD

• JTBD: I want to set up on-call schedules to handle my alerts so I can be confident that, if an alert is firing, the appropriate people will be paged.
• Need: Ensuring the schedule is accurate, flexible, and easy to use

Business objective

Increase adoption for the on-call schedule category

Confidence

Confidence	Research
High	Monitor JTBD Validation Survey

Subthemes

Feature/solution subthemes

Opportunity	Issue link	UX Weight	Workflow status
Introduce schedule overrides	Scheduled Overrides	0	workflowready for development
Improve usability of on-call schedules	Better promote on-call schedule management to non-premium customers	6	workflowneeds issue review - not yet ready for design; need to define an approach first
Improve usability of on-call schedules	Improve experience of on-call schedules for people without permissions	0	workflowready for development
Improve usability of on-call schedules	Auto-update the time dropdowns in the "add a rotation" modal	0	workflowready for development
Improve usability of on-call schedules	Introduce better help text in on-call schedule modals	0	workflowready for development
Improve usability of on-call schedules	On-Call schedules allow for specific days	0	workflowready for development

Research subthemes

Opportunity	Issue link	Research type
Improve Usability of On-Call Schedules	UX Scorecard: Creating an on-call schedule	UX scorecard

Note: Jeremy recently conducted an on-boxing exercise that suggested a number of updates to the visuals for the on-call schedule page. We can also update the visuals as part of this batch of changes.