Help teams better manage incidents on lists and boards so work on incidents can be appropriately prioritized
UX Theme
Help teams better manage incidents on lists and boards so work on incidents can be appropriately prioritized
Beneficiary
- Team managers (either product or engineering managers) who are tracking what a team is working on
Need & JTBD
- JTBD: When I am managing a team, I want to be able be able to view incidents in lists and on boards, so I can ensure work on incidents is appropriately prioritized by my team along with their regular milestone tasks.
- Need: Ensure that work on incidents is considered alongside the other tasks my team is meant to complete
Business objective
Increase adoption of incidents by better surfacing incidents on lists and boards
Confidence
Confidence | Research |
---|---|
High | Problem Validation: Managing incidents on boards |
Subthemes
Feature/solution subthemes
Opportunity | Issue link | UX Weight | Workflow status |
---|---|---|---|
Better surface incidents on lists | Introduce issue type filter on issue list | 0 |
|
Better surface incidents on lists | Allow incidents to be sortable by title on the incident list | 0 | workflowready for development |
Better surface incidents on lists | Add labels to the incident list | 0 | workflowready for development |
Better surface incidents on lists | Allow filtering by label on incident list | 0 | |
Better surface incidents on boards | Adding severity as a group by item on boards | 0 | workflowready for development |
Better surface incidents on boards | Adding severity as a filter item on boards | 0 | workflowready for development |
Better surface incidents on boards | Add iteration to incident sidebar | 0 | workflowready for development |
Research subthemes
Opportunity | Issue link | Research type |
---|---|---|
Better surface incidents on boards | Problem Validation: Managing incidents on boards | UX problem validation |
Edited by Amelia Bauerly