Ensure alerts in GitLab contain enough information for teams to triage them
UX Theme
Ensure alerts are available in the right places and contain enough information for teams to triage them
Beneficiary
- Incident response teams
Need & JTBD
- JTBD: When an alert is in GitLab, I want to be able to triage it quickly, so I can decide if it's worth investigating further or not.
- Need: To be able to trust that, if there is a problem, I will receive a sufficiently actionable alert letting me know what's gone wrong in the appropriate places.
Business objective
Increase usage for incident management features by improving the alerts experience and enabling those features necessary for teams to use them, both internally and externally.
Confidence
Confidence | Research |
---|---|
High | Incident management usability study |
Subthemes
Feature/solution subthemes
Opportunity | Issue link | UX Weight | Workflow status |
---|---|---|---|
Better surface relevant data in alerts | Fix metrics tab on alerts | 0 |
|
Better surface relevant data in alerts | Improve metrics uploading experience | 0 |
|
Better surface relevant data in alerts | Allow alerts and incidents to open in a separate tab | 0 |
|
Ensure alerts are visible in the right places so teams can access the incident response workflow | Expose alerts data on API | 0 | workflowready for development |
Ensure alerts are visible in the right places so teams can access the incident response workflow | Create webhook for alerts | 0 | workflowready for development |
Research subthemes
Opportunity | Issue link | Research type |
---|---|---|
Better surface relevant data in alerts | Incident management usability study | UX problem validation |
Edited by Amelia Bauerly