FY22-Q1 UX Department OKRs

Objective (Great Team): Make our UX department a "best place to work" for designers, researchers, and technical writers => 94%

• Key Result: Improve the daily "work lives" of our UX team members
• Key Result: Help our TWs and Developers create best-in-class documentation through "Train the Trainer"
• Key Result: Stay true to our "Everyone can contribute" ethos by improving our knowledge of accessibility standards throughout Product Design
• Key Result: Every UX Dept Member has at least one career development discussion

Objective (Great Product): Increase our SUS score to 72.5 or higher through UX design improvements (Engineering Division pass-thru) => 80%

• Key Result: Focus on one theme surfaced through the SUS, and make product-wide improvements
• Key Result: Dogfood GitLab portfolio planning features
• Key Result: Ensure that we’re focused on the goals our users want to accomplish by creating user-validated Jobs to be Done (JTBD)
• Key Result: Make it easier to evaluate our product against competitors by creating a standardized framework

Objective (Great Product): Help our R&D org target the most meaningful SUS improvements => 94%

• Key Result: Understand the impact of our SUS-related changes more quickly by piloting a process for iterative testing
• Key Result: Encourage adoption, reduce friction, and drive cross-stage SPU by identifying key cross-stage moments and how we can improve the experience
• Key Result: Create passionate user advocates by giving the entire company better exposure to the valuable insights we learn in user research

Sub-Team OKRs

Foundations Objective (Great Team): Develop a department of accessibility advocates and experts to help implement broad, impactful enhancements that benefit all users => 90%

• Key Result: UX Foundations designers work towards becoming accessibility experts by completing the Deque University Web Accessibility Curriculum
• Key Result: Experts put together accessibility outline that is relevant to GitLab.

Technical Writing Objective (Great Product): Improve usability by making our UI copy and documentation best in class => 83%

• Key Result: Define industry-standard topic sections and edit high-scoring pages
• Key Result: Review and revise UI text on Project Settings pages

Retrospective

Good

• Solid attainment across the board, between 80 - 94% at the Objective level.
• 70% attainment on the shared SUS KR focused on "visibility of system status" and "system performance."
• 100% participation in Engagement Survey discussions, career development discussions, and L&D activities.
• Focused progress on improving accessibility, UI text, and documentation.

Bad:

• PM had to pick up the cross-functional research KR due to attrition on UXR team.
• KR that focused on competitor evaluations was temporarily blocked due to valid Legal concerns, which prevented us from running a full pilot of the framework as intended.
• Tech Writing Fundamentals videos weren't completed in Q1.

Try:

• KR in Q2 to backfill UXR attrition.
• Quickly pilot competitor evaluation framework at the beginning of Q2 and make adjustments, as needed.
• TW Leadership to add Tech Writing Fundamentals videos to both the handbook and EdCast in Q2. Propose having Development and Support KRs in Q3 to complete the 2-hour training.

Cache buster: qwsdsdfssdadsfdsdfssdsasfgdsdfdssdfdssdfsdfdssfdsdsdazcxxzckjhkjhsdfsdfsfdsfdsdfdssfdhgsdfyjfgjsdfdasdsdssfsdvsdf