KR: Encourage adoption, reduce friction, and drive cross-stage SPO by understanding how to facilitate a smoother usage of our cross-stage features --> 7/7, 100%
Objective: Identify how cross-stage usage occurs and identify high level themes.
- Key Result: Identify areas where we can better connect workflows within the GitLab product to enable a better single-app experience.
- Key Result: Conduct user research to identify areas of usage friction between Create, Verify, and Plan features.
- Key Result: Provide a list of actionable recommendations to reduce usage friction.
- Key Result: Provide a list of strategic changes to ensure usage friction is reduced as the product matures.
Target customers:
- Organizations which are mature in their development process.
- Enterprise organizations
- Self managed
- .com
Target participants:
- For FY1 Q22, we will focus on Sasha, Delaney and Devon
| Persona | Create | Verify | Plan |
|---|---|---|---|
| Sasha | |||
| Delaney | |||
| Devon | |||
| Simone | |||
| Parker | |||
| Presley | |||
| Sidney |
- More information can be found in the recruiting issue
Next steps:
-
Start a research plan -
Start a screener for recruiting -
Open research issue to track research effort -
Open a recruiting issue to track recruiting effort -
Schedule interviews - Dovetail Project -
Analyze data -
Present themes