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Restructure Vulnerability Management, refine SLA, automation and runbooks

James Hebden requested to merge jhebden-update-vm-handbook-structure into main

Why is this change being made?

This MR is being made to address feedback and common questions from team members about vulnerabilities and vulnerability management at GitLab. The goal is to better explain and define what vulnerabilities are, why we fix them, how and when we fix them, and the procedures and automation involved. Additionally, this MR hopes to improve readability and accessibility of this information by breaking it up into smaller well-defined pages.

Author and Reviewer Checklist

Please verify the check list and ensure to tick them off before the MR is merged.

  • Confirmed that this update should be in the internal handbook rather than public handbook, per the SAFE framework
  • Provided a concise title for this Merge Request (MR)
  • Added a description to this MR explaining the reasons for the proposed change, per say why, not just what
    • Copy/paste the Slack conversation to document it for later, or upload screenshots. Verify that no confidential data is added, and the content is SAFE
  • Assign reviewers for this MR to the correct Directly Responsible Individual/s (DRI)
    • If the DRI for the page/s being updated isn’t immediately clear, then assign it to one of the people listed in the Maintained by section on the page being edited
    • If your manager does not have merge rights, please ask someone to merge it AFTER it has been approved by your manager in #mr-buddies
    • The when to get approval handbook section explains the workflow in more detail
  • For transparency, share this MR with the audience that will be impacted.
    • Team: For changes that affect your direct team, share in your group Slack channel
    • Department: If the update affects your department, share the MR in your department Slack channel
    • Company: If the update affects all (or the majority of) GitLab team members, post an update in #whats-happening-at-gitlab linking to this MR

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