Retention planning for 12.10

The following is the Engineering view of Retention group priorities for %12.10

• Please add/update/change any information directly in the description. Add a comment if you think the change needs an explanation.
• The issues weights in brackets are very high level estimates/ranges where there is currently no weight on the underlying issue.
• We link to but won't discuss details of security issues here, as this issue is public

12.10 Retention board

Feature Functionality and Improvements - Engineering Work

Issue	Info.	Weight
Update the renewal-informing banner for auto-renew accounts	scheduling	5
Update Billing Page for Auto-renew use case	scheduling	?
Better error/warning messaging when installing new license	ready	2
Backfill auto-renew data for enabling Gitlab to know the auto-renew setting of a subscription or license	ready	2
Alert Sales when a .com subscription has been bypassed by auto-renew seat true-up	planning	2
Expired subscription are not being cleared from group	scheduling	?
Add a link to the portal on /admin/license page	scheduling	3

UX and Dev:

Issue	Info.	Weight
MVC: What's New	design
Message .com Accounts That Failed to Renew that Their Accounts will Lose Features in 30 days and Provide Renewal Path	design
Apply cancel flow to self-managed licensees	design

UX Only:

• Part 1: UX Scorecard for Growth: Renew My Account

PM Only:

• Create Additional Renewal Notification Emails
• Improve Salesforce churn reporting
• MVC of Health Scoring

Carryover from 12.9

Any outstanding or follow-up issues from 12.9 (board, planning)

Issue	Info.	Weight
product#102 (closed)	in dev	3
https://gitlab.com/gitlab-org/growth/product/issues/105	in dev - Support issue, unlikely to be resolved in a milestone
https://gitlab.com/gitlab-org/growth/engineering/-/issues/5330	ready	?

Engineering led, Security issues, nice-to-have product issues

Issue	Info.	Weight
https://gitlab.com/gitlab-org/customers-gitlab-com/-/issues/193	Security - scheduling	2

• Growth security issue board
• Unassigned Retention issues

UX Capacity 📦

Last Milestone:

• Total weights completed: NA
• Available work days: NA
• Actual work days: NA
• Ratio of available:actual work days: NA
• Maximum capacity: NA

Current Milestone:

• **Available work days: 21.6 days * 1 product designers = 21.6 available days
• Actual work days: 21.6 - 0 days off * .65 = 14 days (Tim has limited capacity at 65% due to current lockdown)
• Ratio of available:actual work days: 14 / 21.6 = .64
• Estimated capacity: TBD (working on weights)
• Percentage of time: @timnoah: 100% retention for issues, but will also have MR Review in Fulfillment.