Backport of "Open service desk issues and tickets on boards in legacy view instead of drawer"

What does this MR do and why?

This MR backports !218978 (merged) and !218760 (merged) into %18.8 to bundle this with the ticket migration that was released in %18.8

MR acceptance checklist

This checklist encourages us to confirm any changes have been analyzed to reduce risks in quality, performance, reliability, security, and maintainability.

• This MR is backporting a bug fix, documentation update, or spec fix, previously merged in the default branch.
• The MR that fixed the bug on the default branch has been deployed to GitLab.com (not applicable for documentation or spec changes).
• The MR title is descriptive (e.g. "Backport of 'title of default branch MR'"). This is important, since the title will be copied to the patch blog post.
• Required labels have been applied to this merge request
  • severity label and bug subtype labels (if applicable)
  • If this MR fixes a bug that affects customers, the customer label has been applied.
• This MR has been approved by a maintainer (only one approval is required).
• Ensure the e2e:test-on-omnibus-ee job has succeeded, or if it has failed, investigate the failures. If you determine the failures are unrelated, you may proceed. If you need assistance investigating, reach out to a Software Engineer in Test in #s_developer_experience.

Note to the merge request author and maintainer

If you have questions about the patch release process, please:

• Refer to the patch release runbook for engineers and maintainers for guidance.
• Ask questions on the #releases Slack channel (internal only).
• Once the backport has been merged, the commit changes will be automatically deployed to a release environment that can be used for manual validation. See after merging runbook for details.