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Adds template capabilities to service desk doc

Marc Saleiko requested to merge ms-add-sd-template-capabilities-doc into master

What does this MR do and why?

Service Desk templates thank_you.md and new_note.md support GitLab Flavored Markdown and some HTML tags. We'd like to add that to the documentation as well. See full discussion Service Desk can customize Headers and Footers (#415100 - closed)

I think we can start small by just mentioning that they actually support GLFM, although not all aspects of GLFM actually render in an email. Probably as a next iteration we could add example template files to the documentation to further illustrate it.

Screenshots or screen recordings

Screenshots are required for UI changes, and strongly recommended for all other merge requests.

I used the following new_note.md template for testing purposes: https://gitlab.com/gitlab-org/incubation-engineering/service-desk/service-desk-test-project/-/blob/main/.gitlab/service_desk_templates/new_note.md

This is the result:

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How to set up and validate locally

Numbered steps to set up and validate the change are strongly suggested.

MR acceptance checklist

This checklist encourages us to confirm any changes have been analyzed to reduce risks in quality, performance, reliability, security, and maintainability.

Edited by Marc Saleiko

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