VSD UX: Design exploration for DORA metrics

About

This issue is a follow up from #426140 (closed).

The purpose of this issue is to expand upon and validate the design work that has been done (~1 year ago) on visualizing DORA metrics at the group level within the Value Stream Dashboard.

DORA-specific questions that the designs should answer:

• Why are DORA metrics important?
• Which of my team's scores are lower than expected? (I can work with teams that need attention)
• Which of my team's scores are higher? (I can dig in to capture best practices)
• How do scores trend over time? Am I improving or getting worse? Dissecting month over month/ quarter over quarter
• What trends are considered "good" or "bad"?
• Which teams are improving/declining? Drilling in team by team
• How can I improve my scores?
• How do my organization's scores at this time compare to industry standards?

Personas

• Dakota (Application Development Director)
• Erin (Application Development Executive)
• Delaney (Development Team Lead)

Designs

• See Design management for latest mockups
• ❖ Figma project →

UX Scorecard feedback

• Actionable InsightProduct change: https://gitlab.com/gitlab-org/gitlab/-/issues/438873+
• Actionable InsightProduct change: https://gitlab.com/gitlab-org/gitlab/-/issues/438874+
• Actionable InsightProduct change: https://gitlab.com/gitlab-org/gitlab/-/issues/438875+
• Actionable InsightProduct change: https://gitlab.com/gitlab-org/gitlab/-/issues/438876+

Research issue (WIP)

• 🔗 Research issue: https://gitlab.com/gitlab-org/ux-research/-/issues/2877+
• 🔗 Items to validate

Resources

• https://cloud.google.com/blog/products/devops-sre/using-the-four-keys-to-measure-your-devops-performance
• https://codefresh.io/learn/software-deployment/dora-metrics-4-key-metrics-for-improving-devops-performance/
• https://docs.gitlab.com/ee/user/analytics/dora_metrics.html

Questions a dashboard should be answering:

• Are we ahead or behind our goals?
• By how much are we ahead or behind?
• Did that just happen, or has it been going on for a while?
• Which areas of the organization are doing well?
• Which are doing poorly?
• How are we doing this period vs. last period?
• How about this same time last year?
• How is our organization doing compared with other organizations?

Proposal

• Group level:
  • Introduce 2 new DORA focused dashboards DORA by performer score and DORA metrics (option E)
• Project level:
  • Leverage the same DORA metrics (option E) dashboard which is scoped to the specific project

#482060