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Introduce related alerts to incidents

Proposal

  1. Change some of the verbiage around Linked Issues for the Incident Issue type (all changes are also captured in the designs below as well!):
  • Existing Linked issues text becomes Linked incidents, issues & alerts
  • When a user clicks on the + sign and expands the form, The current issue text changes to The current incident.
  • In the same expanded form, the following issue(s) becomes the following incident(s) or issue(s).
  • An additional field is added for inputing alerts. This field is displayed by default, and can be hidden if blocks or is blocked by is selected in the form radio buttons.
  1. Allow for Alerts to be linked in addition to related Incidents and Issues to the Incident Issue type.

Designs

Default state Adding related content
Links_widget Separate_alerts_field

Note: the related issue and related merge request widgets are currently being unboxed in !87886 (closed). We should plan on matching the styling of this new links widget to whatever work is done in that MR. Here's how that might look, depending on how the design is finalized in that MR.

Figma

Intended users

Metrics

Increase Monitor - SMAU, Unique users that interact with Alerts and Incidents AND Monitor - AMAU - Alerts Active Users

Implementation

  • Stop syncing alert & incident statuses entirely (or showing an alert's escalation policy on the incident page).
  • Allow incident escalations on any incident, regardless of alerts.
  • Swap issues to allow many associated alerts. (has_one -> has_many)
Edited by Sarah Yasonik