Support GitLab authentication to Zendesk via SAML
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Problem to solve
Zendesk cannot currently use GitLab as a SSO because the only two supported methods are JWT and SAML. Seeing we have some JWT capabilities, it feels JWT is the better option to go here. If we can make it where Zendesk can use GitLab as an authenticator, it opens a ton of possibilities for any organization using both GitLab and Zendesk (like we are).
Intended users
Organizations utilizing Zendesk as a support tool could use this to integrate with GitLab as an authenticator.
User experience goal
Proposal
Have a method for Zendesk to be able to use GitLab as an SSO provider via SAML.
Further details
Permissions and Security
Documentation
Availability & Testing
What does success look like, and how can we measure that?
You can use GitLab as a SSO provider for Zendesk via JWT. GitLab Support Operations will utilize this.
What is the type of buyer?
Is this a cross-stage feature?
No
Links / references
~"group::access" cc @dblessing @blunceford @tcooney @mushakov