Upload metrics images to the metrics tab on incidents
Release Notes
Processing incidents during a fire-fight requires responders to coordinate across multiple tools to evaluate different data sources. Collecting and assessing metrics, logs, and traces and sharing these with a response team is time-consuming and challenging. We've streamlined this workflow by providing drag & drop uploads for these screenshots in a new Metrics tab on Incidents. Aggregate and centrally locate all screengrabs of metrics so that team members can quickly access and reference important charts.
Documentation: https://docs.gitlab.com/ee/operations/incident_management/incidents.html#incident-details
Problem to solve
Processing incidents during a fire-fight requires responders to coordinate across multiple tools to evaluate different data sources. Collecting and assessing metrics, logs, and traces and sharing these with a response team is time-consuming and challenging. We've streamlined this workflow by providing drag & drop uploads for these screenshots in a new Metrics tab on Incidents. Aggregate and centrally locate all screengrabs of metrics so that team members can quickly access and reference important charts.
On incidents, we are going to introduce a tab to surface metrics for responders during triage and investigation. The user will be able to upload images for charts or links to metrics in this tab. This allows them to centrally locate important images.
Intended users
User experience goal
Users can upload images and links to a tab called metrics on incidents.
Proposal
Allow users to upload screenshots of metrics from their monitoring tools into a tab on incidents called 'metrics'. Users can also optionally add a URL so that others can easily navigate back to the original dashboard.
Here's the full flow:
| Drag and drop field appears on metrics tab | Add a URL modal appears after an image is either selected or dropped in the field | Image is uploaded - no link has been added | Image is uploaded - link has been added | Metric already present - upload field below |
|---|---|---|---|---|
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UPDATE: We are NOT automatically surfacing metrics on incidents at this time. We are going to simple enable the upload of images. We MIGHT choose to enable the automatic surfacing of metrics from prometheus in the future.
Permissions
Permission levels for viewing, adding, and deleting metrics are identical to those for incidents / issues. More details here: https://docs.gitlab.com/ee/user/permissions.html