Create Incidents as a type of Issue
Problem to solve
Incidents are now a type of issue. One of the ways a responder can create anIncident is via the New Issue button. While this would be accessed from the Issues portion of GitLab, versus the Operations section, it needs to be clear that there are different types available to the user. This selector will be populated with other types are they are created for other personas and JTBD.
Intended users
User experience goal
Allow users the option to create an incident issue type.
Proposal
Introduce a dropdown on the new issue page, which allows users to select which issue type they'll create:
The two options in the dropdown will be:
- Issue
- Incident
When incident is selected in this dropdown, the fields available at the bottom of the page should also update to reflect content displayed in incidents. Right now, issues show assignee, weight, epic, milestone, labels and due date. Since much of this content is no longer highlighted in incidents, the proposal is to just show assignee and labels, for now. If we've implemented the severity widget, we might also consider adding severity to this list as well.
Further details
This works supports the Incident Management direction.
Permissions and Security
Documentation
Availability & Testing
Refactor existing feature test to accommodate and this new change. Scheduled Refactor it 'creates an incident template and opens an incident with template applied' example. Please run package-and-qa on MR submission.
What does success look like, and how can we measure that?
What is the type of buyer?
Is this a cross-stage feature?
Links / references
Release Notes
Creating Incidents should be simple since it is typically done under stress and with urgency - perhaps a customer has reported as outage, or a team members has spotted an anomalies. Whatever the case, creating Incidents can be done via the same workflow as creating an issue - select type=Incident from the new selector on the New Issue form.
https://docs.gitlab.com/ee/operations/incident_management/index.html