Incident Triage List
Problem to solve
As a user responsible for maintaining the availability and reliability of services for customers, I want the ability to view a list of my active incidents so that I can make sure on-going problems are being responded to so that I can meet my SLOs.
Intended users
User experience goal
Responders can triage active incidents in a list view. Incidents list view is accessible from/near alerts list view.
Proposal
As of now (May 2020) we are using issues as incidents. Incidents are issues labeled incident. For the MVC, we can create a list view that displays all issues labeled incidents.
Longer-term, we will use this list to display our dedicated issue types for incidents.
Design
We polled SREs and team members and, almost unanimously, people preferred surfacing incidents separately from alerts. So, this would mean adding a separate nav item, and a separate list, specifically for incidents:
Further details
This work supports the Incident Management category direction.