2019-09-02 - Triage report for "group::certify"
Hi, @gweaver @donaldcook @johnhope
This is a group or stage level triage package that aims to summarize the feature proposals and bugs which have not been scheduled or triaged. For more information please refer to the handbook:
Scheduling the workload is a collaborative effort by the Product Managers and Engineering Managers for that group. Please work together to provide a best estimate on priority and milestone assignments. For each issue please:
- Determine if the issue should be closed if it is no longer relevant or a duplicate.
- If it is still relevant please assign either a best estimate versioned milestone, the %Backlog or the %Awaiting further demand milestone.
- Specifically for ~bug, if there is no priority or clarity on a versioned milestone, please add a Priority label. Priority labels have an estimate SLO attached to them and help team members and the wider community understand roughly when it will be considered to be scheduled.
- Once a milestone has been assigned please check off the box for that issue.
- Please work with your team to complete the list by the due date set.
Feature Proposal Section
For the following feature proposals. Please either close or assign either a versioned milestone, the %Backlog or the %Awaiting further demand milestone.
Unscheduled feature with customer
-
#11391 (closed) After moving Service Desk issue, email comes in at original (closed) issue Category:Service Desk, ~"GitLab Enterprise Edition", ~"P4", Plan [DEPRECATED], ~"S4", ~"bug", customer, devopsplan, feature, ~"group::certify" -
#2465 Email ticket creator when ticket status is resolved in Service Desk Category:Service Desk, ~"GitLab Enterprise Edition", ~"P4", Plan [DEPRECATED], ~"S4", awaiting feedback, customer, devopsplan, feature, ~"group::certify" -
#2407 Customer data on service desk and auto link feature Category:Service Desk, ~"GitLab Enterprise Edition", Plan [DEPRECATED], customer, devopsplan, feature, ~"group::certify" -
#2256 Customer Database for Service Desk Category:Service Desk, ~"GitLab Enterprise Edition", Plan [DEPRECATED], customer, devopsplan, feature, ~"group::certify" -
#2034 (closed) Automatically assign Service Desk issues to users Category:Service Desk, ~"GitLab Enterprise Edition", GitLab Premium, Plan [DEPRECATED], customer, devopsplan, direction, feature, ~"group::certify"
Unscheduled feature (non-customer)
-
#14041 (closed) Service Desk Reporting Category:Service Desk, devopsplan, feature, ~"group::certify" -
#6639 (closed) Feature Request: Allow user to forward to Service Desk Category:Service Desk, ~"GitLab Enterprise Edition", devopsplan, feature, ~"group::certify" -
#4335 (closed) Service Desk: Separate Issue Comments from Email Replies Category:Service Desk, ~"GitLab Enterprise Edition", Plan [DEPRECATED], auto updated, awaiting feedback, devopsplan, emails, feature, ~"group::certify" -
#2291 (closed) Add help desk to EES Category:Service Desk, ~"GitLab Enterprise Edition", Plan [DEPRECATED], auto updated, awaiting feedback, devopsplan, feature, ~"group::certify" -
#2281 Service Desk emails susceptible to spam. Change to unique address to combat and make feature more valuable. Category:Service Desk, Create [DEPRECATED], ~"GitLab Enterprise Edition", Manage [DEPRECATED], devopsplan, feature, ~"group::certify" -
#2028 (closed) Service Desk with images/attachments Category:Service Desk, ~"GitLab Enterprise Edition", GitLab Premium, Plan [DEPRECATED], devopsplan, feature, ~"group::certify" -
#1538 (closed) GitLab Quality Center Category:Quality Management, ~"GitLab Enterprise Edition", GitLab Premium, Plan [DEPRECATED], auto updated, devopsplan, feature, ~"group::certify", marketing work, potential proposal
Bug Section
For the following bugs. Please either close or assign either a versioned milestone, the %Backlog or the %Awaiting further demand milestone and ensure that a priority label is set.
Heatmap for all bugs
Bugs for their priority and severity label are counted here. Every bug should have severity and priority labels applied. Please take a look at the bugs which fall into the columns indicating that the priority or severity labels are currently missing.
| ~S1 | ~S2 | ~S3 | ~S4 | |
|---|---|---|---|---|
| ~P1 | 0 | 0 | 0 | 0 |
| ~P2 | 0 | 0 | 0 | 0 |
| ~P3 | 0 | 0 | 3 | 0 |
| ~P4 | 0 | 0 | 0 | 1 |
This is a group level triage package that aims to collate the latest bug reports (for frontend and otherwise) and feature proposals. For more information please refer to the handbook: