After moving Service Desk issue, email comes in at original (closed) issue
After moving a Service Desk issue to another project, new email sent to the
[email protected] address will still come in at the original (closed) issue instead of the newly created (moved) issue.
ZD: https://gitlab.zendesk.com/agent/tickets/119876 (internal)
Steps to reproduce
- Send an email to the Service Desk's incoming email address; this opens a SD issue
- Move the issue to a different project
- Email a response to the original Service Desk email; the reply shows in the closed issue in the old project
What is the current bug behavior?
A note is added to the closed issue (and the issue isn't reopened)
What is the expected correct behavior?
A note is added to the new (moved) issue
Output of checks
This bug happens on GitLab.com