2019-08-19 - Triage report for "group::certify"
Hi, @gweaver @donaldcook @smcgivern
This is a group or stage level triage package that aims to summarize the feature proposals and bugs which have not been scheduled or triaged. For more information please refer to the handbook:
- https://about.gitlab.com/handbook/engineering/quality/guidelines/triage-operations/#current-packages
Scheduling the workload is a collaborative effort by the Product Managers and Engineering Managers for that group. Please work together to provide a best estimate on priority and milestone assignments. For each issue please:
- Determine if the issue should be closed if it is no longer relevant or a duplicate.
- If it is still relevant please assign either a best estimate versioned milestone, the %Backlog or the %Awaiting further demand milestone.
- Specifically for ~bug, if there is no priority or clarity on a versioned milestone, please add a Priority label. Priority labels have an estimate SLO attached to them and help team members and the wider community understand roughly when it will be considered to be scheduled.
- Once a milestone has been assigned please check off the box for that issue.
- Please work with your team to complete the list by the due date set.
Feature Proposal Section
For the following feature proposals. Please either close or assign either a versioned milestone, the %Backlog or the %Awaiting further demand milestone.
Unscheduled feature with customer
-
#11391 (closed) After moving Service Desk issue, email comes in at original (closed) issue ~"Category::Service Desk", ~"GitLab Enterprise Edition", ~"P4", ~"Plan", ~"S4", ~"bug", customer, devopsplan, feature, ~"group::certify" -
#2465 Email ticket creator when ticket status is resolved in Service Desk ~"Category::Service Desk", ~"GitLab Enterprise Edition", ~"P4", ~"Plan", ~"S4", awaiting feedback, customer, devopsplan, feature, ~"group::certify" -
#2407 Customer data on service desk and auto link feature ~"Category::Service Desk", ~"GitLab Enterprise Edition", ~"Plan", customer, devopsplan, feature, ~"group::certify" -
#2256 Customer Database for Service Desk ~"Category::Service Desk", ~"GitLab Enterprise Edition", ~"Plan", customer, devopsplan, feature, ~"group::certify" -
#2034 (closed) Automatically assign Service Desk issues to users ~"Category::Service Desk", ~"GitLab Enterprise Edition", GitLab Premium, ~"Plan", customer, devopsplan, direction, feature, ~"group::certify"
Unscheduled feature (non-customer)
-
#6639 (closed) Feature Request: Allow user to forward to Service Desk ~"Category::Service Desk", ~"GitLab Enterprise Edition", devopsplan, feature, ~"group::certify" -
#4335 (closed) Service Desk: Separate Issue Comments from Email Replies ~"Category::Service Desk", ~"GitLab Enterprise Edition", ~"Plan", auto updated, awaiting feedback, devopsplan, emails, feature, ~"group::certify" -
#2291 (closed) Add help desk to EES ~"Category::Service Desk", ~"GitLab Enterprise Edition", ~"Plan", auto updated, awaiting feedback, devopsplan, feature, ~"group::certify" -
#2281 Service Desk emails susceptible to spam. Change to unique address to combat and make feature more valuable. ~"Category::Service Desk", ~"Create", ~"GitLab Enterprise Edition", ~"Manage", devopsplan, feature, ~"group::certify" -
#2028 (closed) Service Desk with images/attachments ~"Category::Service Desk", ~"GitLab Enterprise Edition", GitLab Premium, ~"Plan", devopsplan, feature, ~"group::certify" -
#1538 (closed) GitLab Quality Center ~"Category::Quality Management", ~"GitLab Enterprise Edition", GitLab Premium, ~"Plan", auto updated, devopsplan, feature, ~"group::certify", marketing work, potential proposal
Bug Section
For the following bugs. Please either close or assign either a versioned milestone, the %Backlog or the %Awaiting further demand milestone and ensure that a priority label is set.
Heatmap for all bugs
| ~S1 | ~S2 | ~S3 | ~S4 | ~"No severity" | |
|---|---|---|---|---|---|
| ~P1 | 0 | 0 | 0 | 0 | 0 |
| ~P2 | 0 | 0 | 0 | 0 | 0 |
| ~P3 | 0 | 0 | 3 | 0 | 0 |
| ~P4 | 0 | 0 | 0 | 1 | 0 |
| ~"No priority" | 0 | 0 | 0 | 0 | 1 |
Unscheduled ~bug (non-customer)
-
#13554 (closed) The service desk e-mail is public if the issue tracker is public ~"Category::Service Desk", ~"bug", devopsplan, ~"group::certify"
This is a group level triage package that aims to collate the latest bug reports (for frontend and otherwise) and feature proposals. For more information please refer to the handbook: