Service Desk

  • 9.1 #149 (moved) Service Desk with email
  • 9.1 #1706 (closed) Service Desk usage ping
  • #2137 (closed) Allow Service Desk to be configured by project admin
  • #2138 (closed) Service Desk by default configured on
  • #2029 (closed) Service Desk with friendly email address
  • #2096 (closed) System create user "Ghost User" counts against user counts (To not count the support user in the license counts of EE).
  • #2030 (closed) Automatically label Service Desk issues
  • #2201 (closed) Configurable email address for service desk
  • #2032 View and sort how long Service Desk issues open
  • #2031 Automatically assign SLA time for Service Desk issues
  • #2034 (closed) Automatically assign Service Desk issues to users
  • #2033 View customer contact counts for Service Desk issue
  • #2028 (closed) Service Desk with images
  • #1734 Service Desk with web form
  • Linking between issues and automatic closing: Pending work with related issues: https://gitlab.com/gitlab-org/gitlab-ee/issues/2001
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