Ensure incident responders have access to relevant context so they can decrease time to resolution
UX Theme
Ensure incident responders have access to relevant context so they can decrease time to resolution
Beneficiary
Incident responders
Need & JTBD
-
JTBD:
- During an active incident, I want to reduce the time to resolution, so I can get the things back up and running as quickly as possible
- When triaging an incident, I want to review all relevant data so that I can more quickly pinpoint the root issue.
-
Need:
- If there are people who have relevant knowledge that might help resolve an incident more quickly, or if previous incidents have occurred in the past, having quick access to that information can help troubleshoot what's happening more quickly.
Business objective
GitLab is a key tool for customers solving incidents.
Confidence
Confidence | Research |
---|---|
Medium | Came up during interviews with people for https://gitlab.com/gitlab-org/ux-research/-/issues/1925+ |
Subthemes
Feature/solution subthemes
Opportunity | Issue link | UX Weight | Workflow status |
---|---|---|---|
TBD | Who can help with this incident? (gitlab#360996) |
Research subthemes
Opportunity | Issue link | Research type |
---|---|---|
TBD | https://gitlab.com/gitlab-org/ux-research/-/issues/2156+ | UX problem validation |
Edited by Amelia Bauerly