customers-gitlab-com

Confusing UX around renewing an open-source subscription

#12057 · created May 22, 2024 by Chris Martin Backlog Contributor Success SMCommunity Programs auto updated automation:ml automation:ml wrong automation:prevent-auto-close automation:self-triage-encouraged devopsfulfillment frontend sectionfulfillment typefeature
- 9
updated Sep 19, 2025
ExpireOrderCronJob skips trial deprovision if TemporaryExtension exists in grace period

#9659 · created May 22, 2024 by Keven Hughes Support Priority Support Priority4 auto updated automation:prevent-auto-close backlogto-be-closed devopsfulfillment groupfulfillment platform priority4 sectionfulfillment severity4 typebug
- 2
updated Sep 12, 2025
Stop testing internals in requests specs

#9554 · created May 14, 2024 by Vitaly Slobodin auto updated automation:prevent-auto-close devopsfulfillment groupfulfillment platform sectionfulfillment typemaintenance
- 10
- 6
updated Jun 26, 2025
Remove `event_type` default value in UpdatePlanInfoService

#9550 · created May 13, 2024 by Sheldon Led auto closed auto updated automation:prevent-auto-close devopsfulfillment grouputilization sectionfulfillment typemaintenance
- 3
updated May 29, 2025
Company Name on Customer Account Incorrect in CDot

#9511 · created May 02, 2024 by Tom Houston auto updated automation:prevent-auto-close devopsfulfillment groupfulfillment platform sectionfulfillment typebug
- 7
updated May 05, 2025
Resolve `Email has already been taken` errors when creating Customer from Sold To Contact

#9507 · created May 01, 2024 by Tyler Amos 3 auto updated automation:prevent-auto-close backend bugfunctional devopsfulfillment groupfulfillment platform sectionfulfillment typebug vintage workflowready for development
- 6
updated Sep 05, 2025
Customer creation from Sold To Contact in ContactWorker fails for invalid emails in Stg

#9499 · created May 01, 2024 by Tyler Amos auto updated automation:prevent-auto-close backend bugfunctional devopsfulfillment groupfulfillment platform sectionfulfillment typebug vintage workflowready for development
- 1
updated Sep 05, 2025
Update email sent to customer when auto-renew fails due to a failed payment (include error)

#9428 · created Apr 25, 2024 by Sharmad Nachnolkar Backlog Category:Subscription Management SMAutoRenew UX auto updated automation:prevent-auto-close devopsfulfillment featureenhancement frontend groupsubscription management sectionfulfillment typefeature workflowrefinement
- 3
updated Apr 30, 2025
Handle backlog of expired trials picked up by ExpireOrderCronJob

#9407 · created Apr 22, 2024 by Paulo Barros Backlog 2 Category:Plan Provisioning auto updated automation:prevent-auto-close devopsfulfillment groupprovision sectionfulfillment typemaintenance
- 4
updated Apr 23, 2025
Update `json_formatter` to add necessary attributes for test metrics

#9380 · created Apr 20, 2024 by Richard Chong 17.0 auto updated departmentinfrastructure platforms devopsfulfillment grouptest governance typemaintenance workflowready for development
- 1
updated Sep 23, 2025
[Spike] Replace health-check gem

#9247 · created Apr 12, 2024 by Vitaly Slobodin auto updated automation:prevent-auto-close devopsfulfillment groupfulfillment platform maintenancedependency sectionfulfillment typemaintenance
- 6
- 2
updated Apr 14, 2025
Upgrade snowplow-tracker gem to 0.8.0

#9242 · created Apr 11, 2024 by Vitaly Slobodin 2 auto updated automation:prevent-auto-close devopsfulfillment groupfulfillment platform maintenancedependency sectionfulfillment typemaintenance
- 2
- 1
updated Jun 26, 2025
Refactor the BaseClass descendants to more logical coupled units

#9236 · created Apr 11, 2024 by Vitaly Slobodin 5 auto updated automation:prevent-auto-close devopsfulfillment groupfulfillment platform maintenancerefactor sectionfulfillment typemaintenance workflowplanning breakdown
- 3
updated Sep 05, 2025
Gather Observability Requirements and Create Dashboard for SeatLink controller

#9174 · created Apr 08, 2024 by Bishwa Hang Rai auto updated automation:prevent-auto-close devopsfulfillment groupprovision sectionfulfillment typemaintenance workflowrefinement
- 2
updated Apr 09, 2025
Gitlab::Namespaces::UpdateService shared_runners_minutes_limit not supported for this namespace

#9170 · created Apr 08, 2024 by Qingyu Zhao auto updated automation:prevent-auto-close devopsfulfillment groupprovision sectionfulfillment
- 3
updated Apr 09, 2025
Create a Module for Zuora Custom Fields 0 of 1 checklist item completed

#9169 · created Apr 05, 2024 by Tyler Amos 2 auto updated automation:prevent-auto-close backend devopsfulfillment featureaddition groupfulfillment platform sectionfulfillment typefeature workflowready for development
- 11
updated Sep 05, 2025
Improve slow preview requests during purchase experience

#9148 · created Apr 03, 2024 by Michael Lunøe Backlog Category:Subscription Management SMPurchase Product auto updated automation:prevent-auto-close backend devopsfulfillment estimationneeded groupsubscription management maintenanceperformance priority4 sectionfulfillment spike typemaintenance workflowproblem validation
- 8
updated Apr 07, 2025
Remove business logic from the Tracking module and unify its API

#9066 · created Mar 21, 2024 by Vitaly Slobodin 2 auto updated automation:prevent-auto-close devopsfulfillment groupfulfillment platform maintenancerefactor sectionfulfillment typemaintenance
- 3
updated Jun 26, 2025
Update Provision record state reason to "Activated" after instance activation

#9014 · created Mar 19, 2024 by Courtney Meddaugh Backlog Category:Plan Provisioning Provision Tracking System auto updated automation:prevent-auto-close devopsfulfillment groupprovision priority3 sectionfulfillment typefeature workflowproblem validation
- 5
- 1
updated Mar 21, 2025
Some SM Trial keys are not being emailed

#8970 · created Mar 12, 2024 by Keven Hughes Category:Plan Provisioning Support Priority Support Priority3 [DEPERECATED] Category:SM Provisioning auto updated automation:prevent-auto-close devopsfulfillment groupprovision sectionfulfillment typebug vintage
- 11
- 1
updated Jul 17, 2025

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