Some SM Trial keys are not being emailed

Bug

Summary

slack convo

Some users are reporting that they filled out the SM trial request form, but aren't getting the key emailed

It's possible that the failure is actually somewhere within the Marketo forms processing. That apparently requests the trial key be created, and then POSTs to https://customers.gitlab.com/marketo_notification to get the key and email it. The Marketo service does not log whether :notify_customer is passed as true, but it defaults to false otherwise, and none of the example trials have system_notification_sent_to in history, so it may be safe to assume that cDot is not the point of failure here

Compare with the (self hosted) CreateTrialService, notify customers is hardcoded to true, but this service is not being used to spin up trial keys from the website.

Example 1

https://customers.gitlab.com/admin/license/1285163

Neither the Marketo service nor the SelfHostedPlans trial service creating it during that time

• https://cloudlogging.app.goo.gl/Bjn4TBjLdqtU2vH97
• https://cloudlogging.app.goo.gl/hr74a5sUthp7jCGQ6

Example 2

https://customers.gitlab.com/admin/license/1286193

It was created by Marketo::CreateLicenseService, but it did not get emailed

log event 1 || log event 2

Example 3

https://customers.gitlab.com/admin/license/1286364

This was created by the Marketo service, but was not emailed

log event 1 || log event 2

Reported examples

1. https://gitlab.zendesk.com/agent/tickets/510555
2. https://gitlab.zendesk.com/agent/tickets/510402
3. https://gitlab.zendesk.com/agent/tickets/507733
4. https://gitlab.zendesk.com/agent/tickets/509697
5. https://gitlab.zendesk.com/agent/tickets/519266
6. https://gitlab.zendesk.com/agent/tickets/519273

Support Priority Score: (1, 2, 2, -, -, -, 3, -, -, 2, -) => 10