Pilot using Service Blueprints for Fulfillment processes
-
Create an initial template for completing baseline research -
Complete baseline research (pilot) using service blueprint methods (in progress) -
Compile learnings and edit templates for re-use -
Create handbook page describing methodology -
Do UX Showcase (or other educational) presentation
Context in this thread: !98037 (comment 842644158)
Pilot with Renewals process, including overages handling (QSR/true-ups)
Edited by Nicholas Hertz