Make Support Entitlement email sound more human
I am a member of multiple Gitlab groups and owner of one. I am simply not able to log in to the support portal to leave a ticket. Then I replied to a zendesk ticket and then somehow I get this message about support entitlement. I mean why not just speak in English? Why use terms like "Support Entitlement" – just say, which org/group are you with?
Let's take this opportunity to see if there's any improvements we can make to our entitlement email to make it sounds more friendly/human.
Greetings!
The email address you used to submit this support ticket is not currently associated with an organization within the support portal. Without that association we cannot confirm that you are entitled to receive support from GitLab.
To confirm your entitlement and allow us to begin working on this ticket with you, please reply with the information detailed at Proving your support entitlement.
If you think that we have sent this to you by mistake, let us know and an agent will pick up your request.
We appreciate your cooperation and understanding in this matter.