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  • Issues

  • Open 246
  • Closed 2,236
  • All 2,482
New issue
  • Priority Created date Last updated Milestone due date Due date Popularity Label priority Manual Weight Blocking
  • Week ending 2021-04-09 newly merged Support Team Contributions
    #3313 · created Apr 09, 2021 by Support Fix Bot   Support Team Contributions
    • 0
    updated Apr 09, 2021
  • Provide SaaS Support Engineers Access to incoming#@gitlab.com (Service Desk Spam)   0 of 2 tasks completed
    #3312 · created Apr 09, 2021 by Cleveland Bledsoe Jr   Needs manager dotcom-meta
    • 1
    • 2
    updated Apr 09, 2021
  • Draft: Proposal: Use weight to provide more visibility into Support work   0 of 2 tasks completed
    #3311 · created Apr 08, 2021 by Cynthia Ng   Needs manager Suggestion Support:Workflow
    • 0
    updated Apr 09, 2021
  • Stop offering live upgrade calls outside of GitLab Support business hours
    #3310 · created Apr 08, 2021 by Wei-Meng Lee
    • 9
    updated Apr 09, 2021
  • Update Pager Duty To Work With Response Crew Schedule
    #3309 · created Apr 06, 2021 by Eric Rosenberg
    • 1
    • 2
    updated Apr 09, 2021
  • Create a Ticket triage and Needs Org training module
    #3308 · created Apr 06, 2021 by Viji Rao   Support Training
    • 1
    • 1
    updated Apr 08, 2021
  • Week ending 2021-04-02 newly merged Support Team Contributions
    #3307 · created Apr 02, 2021 by Support Fix Bot   Support Team Contributions
    • 0
    updated Apr 02, 2021
  • AMER / APAC Support Response Crew Enhancements
    #3302 · created Mar 31, 2021 by Duncan Harris
    • 0
    updated Mar 31, 2021
  • Create tool to check for non-default config settings on self-managed instances
    #3301 · created Mar 31, 2021 by Will Chandler
    • 1
    updated Apr 01, 2021
  • End the Practice of Using The GitLab Support Round Robin Call Link
    #3300 · created Mar 31, 2021 by Jason Young
    • 11
    • 2
    • 38
    updated Apr 08, 2021
  • US Federal End of Day Ticket Sweep Reminder
    #3299 · created Mar 31, 2021 by James Lopes   Apr 14, 2021
    • 1
    • 4
    updated Apr 07, 2021
  • Test groups cleanup
    #3298 · created Mar 31, 2021 by Cynthia Ng   Apr 14, 2021   ProgressNeeds volunteer dotcom-meta
    • 11
    • 8
    updated Apr 07, 2021
  • Deprecate workarounds for lack of admin notes in groups   0 of 4 tasks completed
    #3295 · created Mar 30, 2021 by Cynthia Ng   ProgressNeeds volunteer dotcom-meta
    • 0
    updated Mar 30, 2021
  • Allow multiple Support ticket assignees
    #3306 · created Mar 30, 2021 by Greg Myers
    • 1
    • 3
    updated Apr 08, 2021
  • Support team helping at virtual sponsored events
    #3294 · created Mar 30, 2021 by Teagan Shurtleff   Apr 9, 2021
    • 1
    • 6
    updated Apr 06, 2021
  • Zendesk Explore - Baseline ticket reports - L&R
    #3292 · created Mar 29, 2021 by Jane Gianoutsos
    • 3
    updated Apr 09, 2021
  • CMOC: iterate on e-group notifications
    #3290 · created Mar 26, 2021 by Lyle Kozloff
    • 8
    updated Apr 08, 2021
  • Week ending 2021-03-26 newly merged Support Team Contributions
    #3289 · created Mar 26, 2021 by Support Fix Bot   Support Team Contributions
    • 0
    updated Mar 26, 2021
  • DRAFT: Using time between public replies to estimate time taken per ticket
    #3286 · created Mar 26, 2021 by Wei-Meng Lee
    • 0
    updated Mar 26, 2021
  • SWIR: Scheduled calls inaccurate
    #3284 · created Mar 25, 2021 by Lyle Kozloff
    • 1
    updated Mar 25, 2021
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