Issues · GitLab.com / GitLab Support Team / Support Team Meta · GitLab

Week ending 2021-04-09 newly merged Support Team Contributions

#3313 · created Apr 09, 2021 by Support Fix Bot Support Team Contributions
- 0
updated Apr 09, 2021
Provide SaaS Support Engineers Access to incoming#@gitlab.com (Service Desk Spam) 0 of 2 tasks completed

#3312 · created Apr 09, 2021 by Cleveland Bledsoe Jr Needs manager dotcom-meta
- 1
- 2
updated Apr 09, 2021
Draft: Proposal: Use weight to provide more visibility into Support work 0 of 2 tasks completed

#3311 · created Apr 08, 2021 by Cynthia Ng Needs manager Suggestion Support:Workflow
- 0
updated Apr 09, 2021
Stop offering live upgrade calls outside of GitLab Support business hours

#3310 · created Apr 08, 2021 by Wei-Meng Lee
- 9
updated Apr 09, 2021
Update Pager Duty To Work With Response Crew Schedule

#3309 · created Apr 06, 2021 by Eric Rosenberg
- 1
- 2
updated Apr 09, 2021
Create a Ticket triage and Needs Org training module

#3308 · created Apr 06, 2021 by Viji Rao Support Training
- 1
- 1
updated Apr 08, 2021
Week ending 2021-04-02 newly merged Support Team Contributions

#3307 · created Apr 02, 2021 by Support Fix Bot Support Team Contributions
- 0
updated Apr 02, 2021
AMER / APAC Support Response Crew Enhancements

#3302 · created Mar 31, 2021 by Duncan Harris
- 0
updated Mar 31, 2021
Create tool to check for non-default config settings on self-managed instances

#3301 · created Mar 31, 2021 by Will Chandler
- 1
updated Apr 01, 2021
End the Practice of Using The GitLab Support Round Robin Call Link

#3300 · created Mar 31, 2021 by Jason Young
- 11
- 2
- 38
updated Apr 08, 2021
US Federal End of Day Ticket Sweep Reminder

#3299 · created Mar 31, 2021 by James Lopes Apr 14, 2021
- 1
- 4
updated Apr 07, 2021
Test groups cleanup

#3298 · created Mar 31, 2021 by Cynthia Ng Apr 14, 2021 ProgressNeeds volunteer dotcom-meta
- 11
- 8
updated Apr 07, 2021
Deprecate workarounds for lack of admin notes in groups 0 of 4 tasks completed

#3295 · created Mar 30, 2021 by Cynthia Ng ProgressNeeds volunteer dotcom-meta
- 0
updated Mar 30, 2021
Allow multiple Support ticket assignees

#3306 · created Mar 30, 2021 by Greg Myers
- 1
- 3
updated Apr 08, 2021
Support team helping at virtual sponsored events

#3294 · created Mar 30, 2021 by Teagan Shurtleff Apr 9, 2021
- 1
- 6
updated Apr 06, 2021
Zendesk Explore - Baseline ticket reports - L&R

#3292 · created Mar 29, 2021 by Jane Gianoutsos
- 3
updated Apr 09, 2021
CMOC: iterate on e-group notifications

#3290 · created Mar 26, 2021 by Lyle Kozloff
- 8
updated Apr 08, 2021
Week ending 2021-03-26 newly merged Support Team Contributions

#3289 · created Mar 26, 2021 by Support Fix Bot Support Team Contributions
- 0
updated Mar 26, 2021
DRAFT: Using time between public replies to estimate time taken per ticket

#3286 · created Mar 26, 2021 by Wei-Meng Lee
- 0
updated Mar 26, 2021
SWIR: Scheduled calls inaccurate

#3284 · created Mar 25, 2021 by Lyle Kozloff
- 1
updated Mar 25, 2021

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