Add docs first workflow to Support onboarding materials
What
Docs first is a Support Engineer workflow and performance indicator, but it's not in Support onboarding.
Proposal
Adding short "familiarize yourself with docs-first workflows" section to Support Engineer onboarding.
With links to information on:
- docs-first methodology in the handbook
- Support workflows (deflection through documentation & updates based on customer interaction)
And a call to action for each team member to open a documentation training module and use it as a guide for successfully getting documentation MRs merged.
Will be closed by support-training!514 (merged)
DRI
@greg is DRI
Edited by Greg Myers