Handling EDU/OSS requests
As you all know, we quite often get requests related to #education-oss. In these occasions, what we do is ping the channel and then they respond to customer and then we ping them again in case there is a follow up etc. Summary is that there is quite an overhead on support as tickets remain in our queue, but we really can help in no way and we just act as mediators.
Now, what I have found we can do in these cases is that we can send an e-mail to opensource@gitlab.com
or education@gitlab.com
for EDU/OSS stuff or to community@gitlab.com
in case we are unsure which to use (check this thread for source of this info: https://gitlab.slack.com/archives/CB21NTDJQ/p1553974364001100). Content of the e-mail is simple, we copy and paste
Any comments are appreciated and I’m super happy to hear the feedback!
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For reference, original blog post which links to the application forms. Forms list the contact email.