Prioritized labels
Drag to reorder prioritized labels and change their relative priority.
RootCauseConfig-Change
GitLab.com / GitLab Infrastructure Team / production
Denotes a precipitating root cause of a configuration change (a change other than a feature flag being toggled)
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Prioritized
- Issues
- Merge requests
changescheduled
GitLab.com / GitLab Infrastructure Team / production
Change plans that are ready and scheduled for execution. See https://about.gitlab.com/handbook/engineering/infrastructure/change-management/.
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Prioritized
- Issues
- Merge requests
incident
GitLab.com / GitLab Infrastructure Team / production
See our definition of an incident at https://about.gitlab.com/handbook/engineering/infrastructure/team/reliability/incident-management/.
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Prioritized
- Issues
- Merge requests
oncall report
GitLab.com / GitLab Infrastructure Team / production
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Prioritized
- Issues
- Merge requests
IncidentActive
GitLab.com / GitLab Infrastructure Team / production
Indicates that the incident labeled is active and ongoing.
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Prioritized
- Issues
- Merge requests
review-requested
GitLab.com / GitLab Infrastructure Team / production
Indicates that that the incident would benefit from undergoing additional review. All S1 incidents are required to have a review. Additionally, anyone including the EOC can request an incident review on any severity issue. Although the review will help to derive corrective actions, it is expected that corrective actions are filled whether or not a review is requested. If an incident does not have any corrective actions, this is probably a good reason to request a review for additional discussion.
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Prioritized
- Issues
- Merge requests
IncidentMitigated
GitLab.com / GitLab Infrastructure Team / production
Indicates that the incident has been mitigated, but immediate post-incident activity may be ongoing (monitoring, messaging, etc.)
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Prioritized
- Issues
- Merge requests
RootCauseExternal-Dependency
GitLab.com / GitLab Infrastructure Team / production
Denotes a precipitating root cause resulting from the failure of a dependency external to GitLab, including various service providers.
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Prioritized
- Issues
- Merge requests
changein-progress
GitLab.com / GitLab Infrastructure Team / production
This label indicates that a change from a Change Management issue is in progress.
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Prioritized
- Issues
- Merge requests
IncidentResolved
GitLab.com / GitLab Infrastructure Team / production
Resolved - Indicates that SRE engagement with the incident has ended and GitLab.com is fully operational.
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Prioritized
- Issues
- Merge requests
RootCauseFeature-Flag
GitLab.com / GitLab Infrastructure Team / production
Denotes a precipitating root cause of a feature flag toggled in some way (off or on or a new percentage or target was chosen for the feature flag)
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Prioritized
- Issues
- Merge requests
RootCauseMalicious-Traffic
GitLab.com / GitLab Infrastructure Team / production
Denotes a precipitating root cause of deliberate malicious activity targeted at GitLab or customers of GitLab (e.g. DDoS)
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Prioritized
- Issues
- Merge requests
IncidentReview-Scheduled
GitLab.com / GitLab Infrastructure Team / production
Review-Scheduled Indicates that an incident review writeup is required (S1/S2) or requested and that the review has been added to the agenda for an upcoming review meeting.
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Prioritized
- Issues
- Merge requests
RootCauseRelease-Compatibility
GitLab.com / GitLab Infrastructure Team / production
Denotes a precipitating root cause of forward- or backwards-compatibility issues between subsequent releases of the software running concurrently, and sharing state, in a single environment (ie, Canary and Main stage releases)
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Prioritized
- Issues
- Merge requests
IncidentReview-Completed
GitLab.com / GitLab Infrastructure Team / production
Review-Completed Indicates that an incident review writeup has been completed (the review was discussed in a review meeting and all notes from that meeting have been added to the review write-up).
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Prioritized
- Issues
- Merge requests
RootCauseSPoF
GitLab.com / GitLab Infrastructure Team / production
Denotes a precipitating root cause of the failure of a service or component which is an architectural SPoF (Single Point of Failure)
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Prioritized
- Issues
- Merge requests
RootCauseSaturation
GitLab.com / GitLab Infrastructure Team / production
Denotes a precipitating root cause of a failure resulting from a service or component which failed to scale in response to increasing demand (whether or not it was expected)
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Prioritized
- Issues
- Merge requests
RootCauseSoftware-Change
GitLab.com / GitLab Infrastructure Team / production
Denotes a precipitating root cause of a feature or other code change
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Prioritized
- Issues
- Merge requests
RootCauseSecurity
GitLab.com / GitLab Infrastructure Team / production
an incident where the SIRT team was engaged, generally via a request originating from the SIRT team or in a situation where Reliability has paged SIRT to assist in the mitigation of an incident not caused by `~RootCause::Malicious-Traffic`
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Prioritized
- Issues
- Merge requests
Other labels
Support Team Contributions
GitLab.com
Used to track MRs made by members of the Support Team to the GitLab handbook
Help groupDuoChat
GitLab.com
This label is for support to request help for issues belonging to the Duo Chat AI functionality.
AppSecWorkflowin-progress
GitLab.com
Indicates the issue is actively being worked on, or the rotation is in progress.
AppSecWorkflowplanned
GitLab.com
Indicates that work has been triaged, scoped, and is ready to be worked on in the assigned milestone.
AppSecWeight5
GitLab.com
Large - Significant investigation and collaboration needed
https://handbook.gitlab.com/handbook/security/product-security/application-security/metrics/capacity/#table-1
AppSecWeight13
GitLab.com
Needs Refinement - The issue is overly complex and needs to be promoted to an Epic or broken down into smaller issues
https://handbook.gitlab.com/handbook/security/product-security/application-security/metrics/capacity/#table-1
AppSecWeight8
GitLab.com
XLarge - Very complex and requires a major portion of the milestone to resolve
https://handbook.gitlab.com/handbook/security/product-security/application-security/metrics/capacity/#table-1
AppSecWeight3
GitLab.com
Medium - Some investigation and/or collaboration needed
https://handbook.gitlab.com/handbook/security/product-security/application-security/metrics/capacity/#table-1
AppSecWeight2
GitLab.com
Small - Straight forward change, minimal investigation
https://handbook.gitlab.com/handbook/security/product-security/application-security/metrics/capacity/#table-1
AppSecWeight1
GitLab.com
Trivial - Very little effort required
https://handbook.gitlab.com/handbook/security/product-security/application-security/metrics/capacity/#table-1
Prioritized