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Add step for trial exclusions acknowledgment

John Gaughan requested to merge jgaughan-main-patch-d1d4 into main

Why is this change being made?

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We discussed this topic in Slack, in the wake of a customer receiving an emergency trial license without knowing about its limitations:

Screenshot_2023-10-16_at_5.28.32_PM

I noticed that the Trial Subscription - Exclusions Sign Off Zendesk macro isn't mentioned in this workflow, which appears to be an oversight.

This MR also updates the instructions for handling a self-managed weekend license emergency, directing the user to the appropriate workflow instead of CustomersDot mechanizer page. Unlike the CustomersDot mechanizer page, the Weekend Emergencies - License Request page provides step-by-step instructions for self-managed license emergencies that happen over the weekend.

Related to !902 (merged)

Author and Reviewer Checklist

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  • Provided a concise title for this Merge Request (MR)
  • Added a description to this MR explaining the reasons for the proposed change, per say why, not just what
    • Copy/paste the Slack conversation to document it for later, or upload screenshots. Verify that no confidential data is added, and the content is SAFE
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Edited by John Gaughan

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