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Draft: Adding draft workflow for Duo-related requests

Tom McAtee requested to merge docs/lnr/workflows/sm-duo-related-requests into main

Why is this change being made?

  • L&R is receiving Duo-related requests originating from both customers and account owners
  • Currently there is no workflow for Duo-related requests, and a significant amount of information related to servicing these requests can only be found in the L&R Slack channel or the #duo-pro-trial-requests Slack channel

Author and Reviewer Checklist

Please verify the check list and ensure to tick them off before the MR is merged.

  • Provided a concise title for this Merge Request (MR)
  • Added a description to this MR explaining the reasons for the proposed change, per say why, not just what
    • Copy/paste the Slack conversation to document it for later, or upload screenshots. Verify that no confidential data is added, and the content is SAFE
  • Assign reviewers for this MR to the correct Directly Responsible Individual/s (DRI)
    • If the DRI for the page/s being updated isn’t immediately clear, then assign it to one of the people listed in the Maintained by section on the page being edited
    • If your manager does not have merge rights, please ask someone to merge it AFTER it has been approved by your manager in #mr-buddies
    • The when to get approval handbook section explains the workflow in more detail
  • For transparency, share this MR with the audience that will be impacted.
    • Team: For changes that affect your direct team, share in your group Slack channel
    • Department: If the update affects your department, share the MR in your department Slack channel
    • Division: If the update affects your division, share the MR in your division Slack channel
    • Company: If the update affects all (or the majority of) GitLab team members, post an update in #whats-happening-at-gitlab linking to this MR

Commits

  • Adding draft workflow for Duo-related requests

Merge request reports