Update file account_deletion_access_request_workflows.md
Why is this change being made?
This MR updates the workflow and provides a new snippet for use by Support Engineers processing this type of deletion request. Marketing Account Deletions were discussed in a slack thread recently to determine if/why any validation or confirmation is required from the requestor before proceeding. As an outcome to that, the Support Bot auto-reply language has been updated to improve the efficiency for SEs and this MR is the final step to document the change in the workflow.
Author and Reviewer Checklist
Please verify the check list and ensure to tick them off before the MR is merged.
-
Provided a concise title for this Merge Request (MR) -
Added a description to this MR explaining the reasons for the proposed change, per say why, not just what - Copy/paste the Slack conversation to document it for later, or upload screenshots. Verify that no confidential data is added, and the content is SAFE
-
Assign reviewers for this MR to the correct Directly Responsible Individual/s (DRI) - If the DRI for the page/s being updated isn’t immediately clear, then assign it to one of the people listed in the
Maintained by
section on the page being edited - If your manager does not have merge rights, please ask someone to merge it AFTER it has been approved by your manager in #mr-buddies
- The when to get approval handbook section explains the workflow in more detail
- If the DRI for the page/s being updated isn’t immediately clear, then assign it to one of the people listed in the
-
For transparency, share this MR with the audience that will be impacted. -
Team: For changes that affect your direct team, share in your group Slack channel -
Department: If the update affects your department, share the MR in your department Slack channel -
Division: If the update affects your division, share the MR in your division Slack channel -
Company: If the update affects all (or the majority of) GitLab team members, post an update in #whats-happening-at-gitlab linking to this MR - For high-priority company-wide announcements work with the internal communications team to post the update in #company-fyi and align on a plan to circulate in additional channels like the "While You Were Iterating" Newsletter
-
Commits
- Update file account_deletion_access_request_workflows.md
Edited by Bronwyn Barnett