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Add Lack of Adoption Reason Tracking

Michael Arntz requested to merge add_lack_of_adoption_reason_tracking into main

Why is this change being made?

With each of our CSM/A managed customers we track the primary reasons for lack of adoption of CI and Security Use Cases as these are critical for unlocking broader platform value. With the reasons tracked systematically we are then able to make a more concerted effort in building content and programs around each reason. This MR outlines in our Use Case Adoption Scoring handbook page the reason why this is important, how to track a lack of adoption reason for a specific customer, how to view currently populated reasons in a comprehensive list, and the lists of available reasons for CI & Security.

Author and Reviewer Checklist

Please verify the check list and ensure to tick them off before the MR is merged.

  • Provided a concise title for this Merge Request (MR)
  • Added a description to this MR explaining the reasons for the proposed change, per say why, not just what
    • Copy/paste the Slack conversation to document it for later, or upload screenshots. Verify that no confidential data is added, and the content is SAFE
  • Assign reviewers for this MR to the correct Directly Responsible Individual/s (DRI)
    • If the DRI for the page/s being updated isn’t immediately clear, then assign it to one of the people listed in the Maintained by section on the page being edited
    • If your manager does not have merge rights, please ask someone to merge it AFTER it has been approved by your manager in #mr-buddies
    • The when to get approval handbook section explains the workflow in more detail
  • For transparency, share this MR with the audience that will be impacted.
    • Team: For changes that affect your direct team, share in your group Slack channel
    • Department: If the update affects your department, share the MR in your department Slack channel
    • Division: If the update affects your division, share the MR in your division Slack channel
    • Company: If the update affects all (or the majority of) GitLab team members, post an update in #whats-happening-at-gitlab linking to this MR

Commits

  • Update file maturity-scoring.md

  • Update file maturity-scoring.md

Edited by Michael Arntz

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