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Update UX Research Guidelines

Jacki Bauer requested to merge jackib-main-patch-68d7 into main

Why is this change being made?

Things change fast in AI. I noticed some content that didn't seem quite right - maybe too rigid, or that didn't fit well with the reality of how we're working.

The most controversial changes are probably where I softened or removed some of the JTBD and problem validation language because we're not solving new user problems with AI tools or creating entirely new functionality; we're enhancing existing functionality or rebuilding it to be faster/smarter/better. I don't think we need problem validation so much as deeper research into which problems are most valuable to solve due to potential for saving users time and boredom.

Author and Reviewer Checklist

Please verify the check list and ensure to tick them off before the MR is merged.

  • Provided a concise title for this Merge Request (MR)
  • Added a description to this MR explaining the reasons for the proposed change, per say why, not just what
    • Copy/paste the Slack conversation to document it for later, or upload screenshots. Verify that no confidential data is added, and the content is SAFE
  • Assign reviewers for this MR to the correct Directly Responsible Individual/s (DRI)
    • If the DRI for the page/s being updated isn’t immediately clear, then assign it to one of the people listed in the Maintained by section on the page being edited
    • If your manager does not have merge rights, please ask someone to merge it AFTER it has been approved by your manager in #mr-buddies
    • The when to get approval handbook section explains the workflow in more detail
  • For transparency, share this MR with the audience that will be impacted.
    • Team: For changes that affect your direct team, share in your group Slack channel
    • Department: If the update affects your department, share the MR in your department Slack channel
    • Division: If the update affects your division, share the MR in your division Slack channel
    • Company: If the update affects all (or the majority of) GitLab team members, post an update in #whats-happening-at-gitlab linking to this MR

Commits

  • Update file index.md

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