Update definition of billable hour

Why is this change being made?

There is still some confusion among engineers, PMs, and external teams about what is considered "billable" on an engagement. We find engineers trying to "save time" and in the process, shorting themselves on their utilization targets.

This simple MR attempts to clarify this in writing. The message has been delivered verbally many times and has not stuck, so we hope that by formalizing it, we can have a stronger conversation.

Author and Reviewer Checklist

Please verify the check list and ensure to tick them off before the MR is merged.

• Provided a concise title for this Merge Request (MR)
• Added a description to this MR explaining the reasons for the proposed change, per say why, not just what
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