Clarifying Ultimate-trial over premium expiry details
Why is this change being made?
- This MR adds details to 'applying an Ultimate-tier subscription over a premium subscription' workflow section
- The details are regarding what happens once the Ultimate-tier trial expires, in case a customer/AO asks for clarification
- Update based on responses from this Slack thread:
Click to expand copy of Slack thread
Tom McAtee 7 minutes ago
Double-checking two things RE applying Ultimate trials over premium subscriptions before I MR them:
- Once the trial expires, the Premium-tier subscription will be re-associated - is that correct?
- Is it assumed that after the trial is applied we should mechanize the expiry date to suit the requested expiration date in the IR?
Bethany McGrew 6 minutes ago
- Yes
- No it's one month we dont' control the length.
Tom McAtee 4 minutes ago
RE 2 - that's interesting! Maybe we should remove the start/end dates from the IR template to avoid getting Sales' hopes up
Bethany McGrew 4 minutes ago
That might not hurt, My understanding is we dont' change it though but perhaps that's wrong? I know that it's suppose to be a month and it's not really a "trial" so to speak in the sense that it's a unique plan.
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