Clarifying Ultimate-trial over premium expiry details

Why is this change being made?

• This MR adds details to 'applying an Ultimate-tier subscription over a premium subscription' workflow section
• The details are regarding what happens once the Ultimate-tier trial expires, in case a customer/AO asks for clarification
• Update based on responses from this Slack thread:

Click to expand copy of Slack thread

Tom McAtee 7 minutes ago

Double-checking two things RE applying Ultimate trials over premium subscriptions before I MR them:

• Once the trial expires, the Premium-tier subscription will be re-associated - is that correct?
• Is it assumed that after the trial is applied we should mechanize the expiry date to suit the requested expiration date in the IR?

Bethany McGrew 6 minutes ago

1. Yes
2. No it's one month we dont' control the length.

Tom McAtee 4 minutes ago

RE 2 - that's interesting! Maybe we should remove the start/end dates from the IR template to avoid getting Sales' hopes up

Bethany McGrew 4 minutes ago

That might not hurt, My understanding is we dont' change it though but perhaps that's wrong? I know that it's suppose to be a month and it's not really a "trial" so to speak in the sense that it's a unique plan.

Author and Reviewer Checklist

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