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Update usage tracking to include subjective opinions in Gainsight Whitespace

Aleesha Dawson requested to merge adawson-edit-use-case-adoption-rules into main

Why is this change being made?

Closes #145.

💡 Provide a detailed answer to the question on why this change is being proposed, in accordance with our value of Transparency.

We are changing the rules on how we track use case adoption. In particular, for customers who are not reporting usage data, we need a way to log a subjective opinion to whether or not a customer has "strongly adopted" a particular part of the product. Furthermore, customers who manage a Platform-as-a-Service or Integrated Development Platform (IDP) to internal or external customers may consider GitLab "strongly adopted" if it would be hard to remove, despite what the reporting data says. We would like to log that opinion to give us a deeper understanding of customer use case adoption.

Author and Reviewer Checklist

Please verify the check list and ensure to tick them off before the MR is merged.

  • Provided a concise title for this Merge Request (MR)
  • Added a description to this MR explaining the reasons for the proposed change, per say why, not just what
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  • Assign reviewers for this MR to the correct Directly Responsible Individual/s (DRI)
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  • For transparency, share this MR with the audience that will be impacted.
    • Team: For changes that affect your direct team, share in your group Slack channel
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Edited by Aleesha Dawson

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