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Fix duplicate description in support org job role description fields: Correct Support Engineer Info in Handbook

Carl Hicks requested to merge issue-120-@hicksca into main

Why is this change being made?

💡 Provide a detailed answer to the question on why this change is being proposed, in accordance with our value of Transparency.

What changed:

Added a description for the Support Engineering role

The why (issue #120 (closed)):

Talked with support manager @JamesRLopes , looks like this field was introduced in the handbook migration work and there wasn't any content to fill there.

Here are the doc links for both:
Support engineer: https://gitlab.com/gitlab-com/content-sites/handbook/-/blob/main/content/job-families/engineering/support-engineer.md\\ Support Manager:  https://gitlab.com/gitlab-com/content-sites/handbook/-/blob/main/content/job-families/engineering/support-management.md

Author and Reviewer Checklist

Please verify the check list and ensure to tick them off before the MR is merged.

  • Provided a concise title for this Merge Request (MR)
  • Added a description to this MR explaining the reasons for the proposed change, per say why, not just what
    • Copy/paste the Slack conversation to document it for later, or upload screenshots. Verify that no confidential data is added, and the content is SAFE
  • Assign reviewers for this MR to the correct Directly Responsible Individual/s (DRI)
    • If the DRI for the page/s being updated isn’t immediately clear, then assign it to one of the people listed in the Maintained by section on the page being edited
    • If your manager does not have merge rights, please ask someone to merge it AFTER it has been approved by your manager in #mr-buddies
    • The when to get approval handbook section explains the workflow in more detail
  • For transparency, share this MR with the audience that will be impacted.
    • Team: For changes that affect your direct team, share in your group Slack channel
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    • Company: If the update affects all (or the majority of) GitLab team members, post an update in #whats-happening-at-gitlab linking to this MR
Edited by Carl Hicks

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