Q4-FY23 TeamOps content refresh
This issue will track progress in revising TeamOps course content to be ready for use in a Train the Trainer pilot workshop in Q4-FY23. DRI: @lfarrer
Objectives
- Structure & Classifications - Standardize the infrastructure of the TeamOps content, including formatting, section volume, tenant weight, voices / audiences, etc. Confirm the correct usage of all content classifications. Align all project assets, marketing materials, and internal references accordingly.
- Fulfillment Criteria - Supplement model principles with fulfillment criteria for yes/no measurement, which will be proof of application for certification.
- Impacts & Results - Clarify the unique value proposition and purchase outcomes with more direct language.
Process
Content Audit
Step 1:Analyze existing content to evaluate:
- What is the consistency in delivery and value of each section of content for learning?
- What is the consistency in delivery and value of landing page content for sales/marketing
- What are the learning gaps for readers?
- Are the action tenets universal and repeatable, or unique to GitLab's culture?
- Are the action tenets measurable for use in a model or certification, as opposed to a philosophy?
- Are the audiences of all tenets consistent?
- What is the general status of readiness for productization?
Status: DONE on 2022-11-10
Content Reorganization
Step 2:Move and/or consolidate action tenets as needed to:
- prevent topic redundancy
- create more alignment with each principle
- strengthen the UVP and actionability of each principle
- confirm a compounding learning journey
Status: DONE on 2022-11-11
Draft Revised Content
Step 3:Revise landing page content to clarify TeamOps' UVP, and systemize elements of each action tenet to equalize and support:
Wave 1 (MRs: 114885, 114888, 114891, 114893)
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Format all examples into collapsible headings
Wave 2 (115089, 115156, 115155, 115153)
-
Formalize title formatting with colon -
Format navigation paragraph at top of each principle page as alert box -
ADDED 2022-11-21: Added alert box to footer navigation (SR: !115306, EC: !115307, DV: !115308, MC: !115309)
Wave 3 (SR: 115080, EC: 115175, DV: 115180, MC: 115186)
-
Standardize voices and tenses -
Balance paragraph size of each tenet -
Confirm all key terms are defined and/or translated into more universal nomenclature (or TeamOps terms) -
Confirm each tenet has all process components (Definition, Process, Impacts) -
Reinforce tenet relevance to Guiding Principle
Status: DONE on 2022-11-17
Wave 4 (SR: !115301, EC: !115302, DV: !115303, MC: !115304, !115663)
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Reorganize action tenets (see Step 2) -
Write new Measurement Clarity tenets
Status: DONE on 2022-11-21 (Updated 2022-11-29)
Wave 5
-
Marketing Page Revision Drafts -
Update Marketing Page -
Add hyperlinks to other TeamOps sections (SR: !115935, EC: !115937, DV: !115938, MC: !115939)
Status: DONE on 2022-12-02
Wave 6 (115265, 115263, 115262)
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Update footer navigation options to include next phase -
Update side bar menu to include other principles (Cancelled due to scope)
Status: DONE on 2022-12-19
Wave 7
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Finish draft design and standardization of TeamOps Model Diagram -
Send diagram draft to Brand + request formal design (!7223) -
Add final TeamOps Model Diagram to marketing page (Cancelled due to scope)
Status: DONE on 2022-12-19
Next Iteration of Content Revisions
- Add criteria and success measurements to each tenet
- Revise tenet titles to be verbs (optional)
- Write an "about" or "how it works" page for the marketing site
- Add a glossary of key terms to each tenet
- Update examples / case studies (gather from other depts and/or TeamOps learners)
- Create social media assets with Brand
- Add TeamOps hyperlinks and "ads" to relevant sections of the external handbook
- Redirect some old MECC hyperlinks to new LevelUp leadership course
- Troubleshoot bar graphs after checks for understanding in LevelUp
Important Links
- TeamOps Q4-FY23 Gantt
- Content Audit Sheet
- Scratchpad Notes During Content Review
- Content Revision Outline
- Content Revision Drafts Doc
🎯 OKR
This issue support the TeamOps FY23-Q4 OKR, which is to certify at least 100 GitLab team members and 1 person in each department as TeamOps Trainer: Level 1
Requirements for TeamOps Trainer: Level 1
- Complete the TeamOps practitioner program (Train the Trainer Workshop)
- Be able to answer questions (interview by existing trainer)
- Enthusiastic presentation of about 3-5 minutes on advantages of TeamOps on YouTube (GitLab Unfiltered)
- Contribute proposals to the materials (3 MRs including one graphic) on iterating TeamOps content to be market-ready
- One blog post (or similar) published on GitLab, LinkedIn, Medium, Twitter thread, etc.