Draft: User support mechanism

Overview

Fixes #486 (closed) Fixes #828 (closed)

TODO

• Basic functionality with self-hosted Chatwoot
• Set custom attributes programmatically on contact (e.g. clouds, projects, usernames, etc.)
• Identity Validation
• Conversation Continuity
  • See Contacts
• Mobile app with self-hosted Chatwoot
• Ansible and Docker Compose to set up self-hosted Chatwoot
• Disable telemetry
• Community peer-to-peer support
  • API? Slack with bridge to Matrix?
  • Maybe combined with Routing and Automations ("Ask the community")
• Reports
• Canned responses
• Basic bot using Dialogflow to answer common questions

TADA

• Basic functionality with SAAS Chatwoot
• Load Chatwoot from config.js instead of index.html
• Dark mode for Chatwood widget

How to Test

TODO

Screenshots

TODO