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1849 Add script to compute hold time the same way for acd, outgoing and internal…

Laurent Meiller requested to merge 1849-fix-agent-stats-call-time-too-long into 2017.11

1849 Add script to compute hold time the same way for acd, outgoing and internal agent calls. When a call is transfered, do not count the time after transfer is completed as part of initial call

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