Issue rarely happens and/or has trivial workaround, or cannot be directly fixed and will be addressed some other way

For those having trouble using a feature or not sure if something is working as expected or not

Low priority or ill-defined requests

Denotes a disruption to IT services and the associated issues require immediate attention

Feature request. Try to be as clear and thorough as possible.

Correction, suggestion or request for documentation

Confirmed bug, which means we were able to reproduce the bug reported

We were not able to reproduce the reported behavior

Potential bug, reported but not yet confirmed

Issue or merge request is waiting feedback from the original author