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## Why is it removing items when the database scan finishes?
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Either you have sold or traded an item that had a timer on it and therefore unlearned the appearance or you logged onto another character while the timer is still active. Your other characters do not have access to appearances until the timer expires.
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However, if it is a large number and happens on every log-in it may be related to a bug that happened with patch 7.3.5 where Blizzard accidentally removed some appearances. When they were then re-added, our database print became confused and now displays a holdover number. See [Ticket #135](https://gitlab.com/toreltwiddler/CanIMogIt/issues/135 "Ticket #135"). The only way we know of to fix this print is to reset your database and start from scratch again, re-logging onto all of your characters. We are sorry for the inconvenience. |
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However, if it is a large number and happens on every log-in it may be related to a bug that happened with patch 7.3.5 where Blizzard accidentally removed some appearances. When they were then re-added, our database print became confused and now displays a holdover number. See [Ticket #135](https://gitlab.com/toreltwiddler/CanIMogIt/issues/135 "Ticket #135"). The only way we know of to fix this print is to reset your database and start from scratch again, re-logging onto all of your characters. You can reset your database by typing `/cimi PleaseDeleteMyDB` in game. We are sorry for the inconvenience. |
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