SeanJohn Hoyle
👋 Hey, I'm SeanJohn (Sean) Hoyle
Senior Customer Success Manager @ GitLab · San Antonio, TX · they/them
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I made this page to help you understand what it's like to work with me — and to give you a glimpse of who I am as a person. If you'd like to dig into a topic or just say hi, grab a coffee chat on my calendar anytime.
📇 Quick Facts
| GitLab handle | @shoyle1 |
| Role | Senior Customer Success Manager |
| Team | Customer Success |
| Location | San Antonio, Texas, United States |
| Timezone | Central Standard Time (CST) |
| Languages | English (native), Spanish (learning |
| Working hours | Usually online by 8:00–8:30am CST |
| Name / pronouns | Pronounced "Shh-on" · they/them |
📬 Connect with Me
I tailor how I communicate to whatever works best for you — just let me know your style and I'll meet you there. Here's my default by urgency:
| Urgency | Best channel |
|---|---|
| Slack DM or Zoom call | |
| Email or a scheduled meeting | |
| Slack — I'll respond when I'm free | |
| Book time on my calendar anytime! |
💜 I love emojis — feel free to use them to express whatever you're feeling when we chat.
🙋 About Me
Hello! I've spent the past 11 years in DevOps. I started at Rackspace Hosting and I'm now a Senior Customer Success Manager on GitLab's Customer Success team, where I focus on helping large enterprises adopt GitLab well — especially around security, AI, and platform governance.
I was born and raised in San Antonio, Texas, and I live with my wife and our three cats: Arya (3), Archer (2), and Bowie (1). I'm currently working on my Spanish, so fingers crossed I'll eventually be able to say what I mean
I'm an open book. Feel free to ask me anything about myself and I'll most likely answer.
🤝 Working with Me — Quick Tips
Do:
- Be open and honest with feedback — I genuinely want it
- Reach out for a coffee chat anytime you see me online
- Use emojis to express emotion
- Tell me your preferred communication style
- Book time on my calendar for deeper discussions
Best times:
🌅 Mornings → calls, meetings, collaboration🌇 Afternoons → deep work (notifications may be off)
When to reach out:
- Questions about customer success strategy
- Help connecting across teams
- Brainstorming ideas
- Just wanting to chat!
When to go async:
- Non-urgent updates
- Documentation reviews
- Information sharing
🧭 My Working Style
I'm on Central time and usually online by 8:00–8:30am. I like keeping mornings for calls and connection, and protecting my afternoons for deep work.
I consider myself an omnivert — I can lean introvert or extrovert depending on the situation, and if we work closely you'll probably see both pretty quickly. That said, if you catch me online, feel free to reach out for any reason. I'm almost always down for a coffee chat.
I do get distracted easily, so sometimes I'll mute Slack and email to get into focus. Don't stress — I'll get back to you as soon as I surface.
🏗️ How I Work — and What I Build
If there's one thing that defines how I operate: I turn repeatable customer-success work into reusable systems. I capture work once, make it inspectable, and turn the answers I keep giving into assets my teammates can reuse.
The clearest example is the CSMA Software Factory — a GitLab-native operating system for CSM work. The idea is simple: Glean gathers context, AI helps draft and reason, and GitLab stays the system of record. AI drafts; the human decides.
🔗 Explore the Factory
| Resource | What it is | Audience |
|---|---|---|
| CSMA Software Factory group | The home of the whole system — weekly ops, account work, and reusable playbooks | |
| Operator's walkthrough | How the system actually runs, written for a second operator | |
| Interactive site | Pick-a-path overview, roadmap, and dashboard | |
| Animated overview | The full story as a browser-based deck |
🦊 The Pages links above are internal to GitLab team members — start from the group if a link asks you to sign in.
💪 Strengths & Growth Areas
Strengths:
- Big advocate for teamwork and clear communication
- Love working across teams and getting to know everyone
- Adapt easily to different working styles
- When I don't know something, I dig in and figure it out — I genuinely enjoy getting lost in research to solve a problem
Growing edges (and I'm honest about them):
- When I'm not the subject-matter expert, I can hesitate to speak up even with an idea worth sharing. It's an active development goal.
- I'm not always the best with Zoom social cues and can accidentally talk over people. I'm training myself to listen more closely.
🙏 How You Can Help Me
Please be as open and honest with me as you're comfortable being. I appreciate all feedback and want to build that trust early. If you'd rather talk it through than type it, book a call — I'm always open to that.
🔗 Useful Links
- GitLab profile: @shoyle1
- macOS dev machine setup: GitLab Workstation Setup Notes
- SeanJohn's Cheatsheet (evolved from my onboarding notes): GitLab CSM Resources
- CSMA Software Factory: the system I build in
🧠 Personality test insights (click to expand)
| Assessment | Result |
|---|---|
| Myers-Briggs | ENFP — The Campaigner |
| Enneagram | Type 7 — The Enthusiast |
| DISC | ID & IS (about even) |
| Tilt 365 | The Cross Pollinator |
Key takeaways:
🎨 Creative & enthusiastic — I bring energy and new ideas🤝 People-focused — I thrive on connection and collaboration🔄 Adaptable — I adjust to different working styles easily🔭 Big-picture thinker — I see patterns and strategic possibilities⚡ Quick-paced — I like moving fast and improvising
StrengthsFinder Top 10
Woo · Input · Communication · Individualization · Strategic · Adaptability · Connectedness · Arranger · Relator · Restorative
I win people over easily, collect information compulsively, and love bringing ideas to life. I read people as individuals, cut through clutter to find the best route, and stay grounded in the present. I believe we're all connected, enjoy arranging many moving parts, draw strength from close relationships, and get energized by solving problems.
Tilt 365 — The Cross Pollinator
I have a natural proclivity for social and emotional intelligence that links people and ideas. I read emotions quickly, improvise easily in new situations, and build broad, influential networks. My top character strengths are Inspiration, Ideation, Likability, and Empathy.
My growth path is about focus: when I stop chasing every great idea and commit to my deepest priorities, I'm capable of profound concentration — and my creative output multiplies. My two big moves are to be wise (discerning and focused on top goals) and be bold (setting and asserting boundaries).
Last updated: August 2026 · Built the way I build everything — capture once, make it reusable.
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