Norton Anti-Virus picking up False Positives
Summary
The Norton Anti-Virus software picks up false positives with the game's installation, identifying it as a Trojan - and then proceeds to delete the files necessary for the game to run.
Steps to Reproduce
- Install Game
- Norton does its thing
- RIP game
Actual result
The game can no longer launch and patch correctly.
Expected result
The game should be able to launch and patch.
Additional information
All machines involved were running Windows 10 (64-bit).
This actually happened for the first time about 8 months on a friend's computer, whom had Norton Anti-Virus installed. We solved this privately by uninstalling Norton Anti-Virus, and relying on Windows Defender instead. Due to the various issues involved with running Norton Anti-Virus.
I am launching this specific ticket, because a friend of mine that wanted to play and stream the game (as a nostalgia trip - their first experience with the game was on private servers around 15 or so years ago), decided against doing so because their Norton Anti-Virus installation was tripping up on it - their roommate felt that allowing the installation to persist was too dangerous, due to what was being reported by the anti-virus. I'm asking them for logs and identification to be lodged into this ticket. Even if, myself, I know the client is quite probably absolutely benign (probably because it would be a gigantic scandal inside the Ragnarok Online community if it wasn't), they don't want to risk their viewers trying out the game, and also finding their viewer's anti-viruses are tripping up over it. It would be very bad PR for them as a streamer.
This is probably obvious to the developers, but I suspect the issue with the fact the client self-patches, and has a thorough anti-cheat engine.
In knowing the difficulties of contacting Norton as a vendor, and their anti-virus in general not being, uh, great, I do expect that this ticket will be quite a solid "Won't Fix". Unless y'all can find some incredible way to have the client not trip up as a false positive - but that seems unachievable, given similar difficulties other vendors face with much better anti-viruses in much less anti-cheaty situations. In spite of that, I am recording this ticket so that the issue with Norton Anti-Virus is recorded publicly inside the GitLab, and so that nobody else feels the need to report this.