Game Crash on *every* Map Change
Summary
Game will crash everytime when changing map. Warping between NPCs on the same map (Novice Ground Castle) won't crash, but changing maps will. I tried activating / deactivating / changing all the graphics settings in the launcher and even reinstalled the game fresh from the ZIP file (the same ZIP file I used to install on my PC, which works without issues). It still freezes reliably on map change...
Steps to Reproduce
- Change Map
- Crash
Actual result
Game window will darken (nearly all the way to black), but not open loading screen. Game window will then just freeze (no response) without error message. You can still see the content of the window, it's just very dark. When restarting the game, the character logs in on the new map and everything works fine until you change maps again. When waiting long enough (approximately 3 minutes and 20 seconds (=200s?), the Game will load into the next map and then show the own character on that map (however won't show NPC characters) while displaying the error message "Disconnected from server".
Expected result
Change map
Additional Information
Reporting this issue for my GF, as she doesnt want to mae an own account on this site. On my PC (with my Master Account) everything works fine. She's getting the issue on her PC and with her Master Account. I have not tried it with another Game Account than hers, but I doubt it's the account.
Character Information
- Tradeslave, Novice
- Vulvarine, Novice
Notes
OriginsRO/Logs/originsro_error.log and OriginsRO/Logs/originsro_output.log are empty between and after all tests so far.
PC Details:
- Windows 10 pro
- AMD FX 6300 6-Core CPU 3,5 GHz
- AMD Radeon R9 200 Series Graphics Card
We never had an issue playing RO on this computer.
Edit to answer questions posted in discord:
- Not a laptop, actually it's nearly the same hardware as I have in my PC, only RAM and graphics card are changed.
- Yes, latest update.
- Other games are installed, however they didn't run when she played and I tested on her machine. Steam was not running at that time, too.
- No custom skin.
- Fully clean RO from the OriginsRO ZIP, patched once and run.
- Tested on HDD G:/Gravity/OriginsRO and SSD C:/Gravity/OriginsRO, both crash.
- Norton Antivir and Firewall. That's running on my PC too, actually, and I don't get crashes. We now also tested with Norton completely shut down, still getting crashes.