[STAR-2578, STAR-2636] Adjust firefighting rules to reduce stress and improve coverage.
- Add recommendations for handling scenarios where pre-allocated FF hours aren't sufficient.
- Make firefighting rules more flexible by allowing cell-specific defaults for total volume of firefighting hours and number of firefighters per sprint.
- Record cell-specific rules for Bebop.
Also, refactor end extend existing documentation on firefighting:
- Remove outdated information.
- Clearly separate general rules and information about firefighting from list of firefighter responsibilities.
- Consolidate triage guidelines and make them easier to find/reference.
- Categorize and reorder firefighter responsibilities to match the order in which they are usually carried out, and to make them easier to follow.
- Add relevant items from #68. (Remaining items will be added to onboarding course via onboarding-course!109 (merged).)
- Add SLA.
Tickets
Related PRs
Test instructions
- Read the following sections in the rendered version of the changes and make sure that the formatting is appropriate and that links work correctly:
- Cells > Cell Budgets > Firefighting and cell budgets
- Cells > Cell-Specific Rules > Bebop
- Processes > Firefighting (new page)
- Roles and Expectations > List of roles > Firefighter
Reviewers
Edited by Tim Krones