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[STAR-2578, STAR-2636] Adjust firefighting rules to reduce stress and improve coverage.

Tim Krones requested to merge adjust-ff-rules into master
  • Add recommendations for handling scenarios where pre-allocated FF hours aren't sufficient.
  • Make firefighting rules more flexible by allowing cell-specific defaults for total volume of firefighting hours and number of firefighters per sprint.
  • Record cell-specific rules for Bebop.

Also, refactor end extend existing documentation on firefighting:

  • Remove outdated information.
  • Clearly separate general rules and information about firefighting from list of firefighter responsibilities.
  • Consolidate triage guidelines and make them easier to find/reference.
  • Categorize and reorder firefighter responsibilities to match the order in which they are usually carried out, and to make them easier to follow.
  • Add relevant items from #68. (Remaining items will be added to onboarding course via onboarding-course!109 (merged).)
  • Add SLA.

Tickets

Related PRs

Test instructions

  • Read the following sections in the rendered version of the changes and make sure that the formatting is appropriate and that links work correctly:
    • Cells > Cell Budgets > Firefighting and cell budgets
    • Cells > Cell-Specific Rules > Bebop
    • Processes > Firefighting (new page)
    • Roles and Expectations > List of roles > Firefighter

Reviewers

Edited by Tim Krones

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