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[FAL-754] Managing large projects

Jillian Vogel requested to merge jill/fal-754 into master

Pulls the lessons learned from the epic, FAL-47 Managing large projects better, into our handbook.

  • Adds details about behavioral-driven specifications to our epic management documentation and encourages their use by including them in the task description template.
  • Adds a section to the "How to do Estimates" document about estimating and planning large projects.
  • Also added a small update referencing our CRM for determining the client owner.

Testing instructions

  1. Read the added content for clarity and accuracy.
  2. Ensure that nothing was missed from the discoveries that went into this work.

Author Notes & Concerns

  1. Our handbook has become very large and unwieldy, and so I'm concerned that by introducing this additional content, that there are redundancies or contradictory information in other parts of the handbook. I'd really like to get some proofreading help to rework the whole handbook, but considered that out of scope for this ticket.

Reviewer

Edited by Jillian Vogel

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